Sr. Director, Credit Balance Operations - Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Primary Responsibilities:

• Ensure delivery against SLAs, quality metrics, and client experience commitments
• Partner with Growth and Product teams to support market expansion and retention
• Transformation & Technology Enablement
  • Lead Credit Balance modernization efforts including automation, analytics, and platform enablement
  • Partner with Product and Technology teams to define requirements and prioritize delivery
  • Reduce manual intervention through scalable, technology-enabled solutions
  • Ensure operational readiness for new capabilities and client onboarding
• People & Organizational Leadership
  • Build and lead a high-performing leadership team across Credit Balance operations
  • Set clear accountability, performance expectations, and leadership standards
  • Drive succession planning, talent development, and organizational health
  • Model enterprise leadership behaviors aligned with JG31 expectations

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

Required Qualifications:

• 7+ years of experience in Credit Balance, Recovery, Revenue Cycle Management, and/or healthcare revenue operations
• 5+ years of experience managing large teams in an operational setting
• 5+ years of demonstrated experience operating in a regulatory environment
• 5+ years of experience working with profits and losses 
• 2+ years of experience leading multi-site or global operations

Preferred Qualifications:

• Experience driving technology transformation or modernization initiatives
• Executive-level client engagement experience
• Prior enterprise P&L ownership

Strategic Leadership:

• Proven ability to set strategy and drive execution at enterprise scale
• Ability to operate effectively in complex, matrixed environments
• Solid judgment in high-risk, high-impact decisions
• Demonstrated P&L ownership and financial management experience
• Ability to connect operational decisions to financial and client outcomes
• Executive presence with strong written and verbal communication skills
• Ability to influence senior stakeholders, clients, and partners
• Comfort presenting complex topics to executive and external audiences
  

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $159,300 - $273,200 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.  

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.