Clinical Consulting Engagement Director - Onsite - Portland, ME

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together.  

The Clinical Consulting Engagement Director - Onsite (Portland, ME) will be a part of a team responsible for the implementation and long-term management of clinical solutions for a strategic healthcare system client engagement. Our clients seek transformational solutions to managing health system clinical operations to reduce cost of care, improve quality and patient outcomes, and bring innovative solutions to solve complex problems. This individual will be responsible to help drive and deliver care outcomes for this strategic Optum client. The ideal candidate must be passionate about improving care delivery, effective at working in a fast-paced, high energy environment and confident in their interactions with senior leaders (C-suite), providers, and business partners.

Primary Responsibilities:

• Provide day-to-day engagement oversight to ensure delivery excellence, including presenting executive level reports and dashboards for demonstrating outcomes
• Ensure that client expectations and contract deliverables are met during the strategic client engagement
• Provide clinical subject matter expertise to support teams that have an initiative to drive financial and quality outcomes 
• Structure complex acute and post-acute care delivery challenges into frameworks that can be analyzed and solved, and coordinate integration of Optum solutions across the continuum of care into client partnerships
• Guide the team members in development of strategic solutions and client communication hierarchy when addressing barriers and issues. Guide team members in developing strategic solutions and adhering to an effective client communication and escalation hierarchy when addressing barriers and issues
• Lead and participate in assessment activities to establish scope of Optum engagement to address health system clinical operations opportunities while implementing Optum solutions
• Oversee and manage Optum Advisory team members either directly or through a matrixed, client-based environment
• Identify and support the junior consulting team in professional development opportunities
• Understanding of customer satisfaction and service recovery principals

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 7+ years professional leadership experience in hospital/health system clinical operations
• 5+ years of experience working in a highly matrixed and complex healthcare organization
• 5+ years of experience developing and implementing hospital/health system operating plans, analyzing financial and quality data
• 5+ years of clinical consulting experience across multiple clinical and cost improvement-related areas (Experience in hospital-based management and/or clinical transformation consulting engagements resulting in significant recurring financial benefit)
• 2+ years of experience in change management and performance improvement methodology
• Proficient ability to use Microsoft products, develop and deliver presentations
• Willing and able to be onsite in Maine Monday-Friday, up to full time, based on client needs (anticipated less than full time)

Preferred Qualifications:

• 7+ years of foundational understanding of health systems / provider organizations
• Proven ability to provide valuable insights and logical explanations when faced with difficult questions

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $134,600 to $230,800 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.