Associate Manager Business Systems - IT Asset Management

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

• Effectively creates and manages hardware forecasting, budgeting, and procurement based on business demand. Develop long-term strategies for hardware provisioning to align with the company's growth and technological advancements
• Identify potential risks related to hardware provisioning and develop mitigation plans. Ensure compliance with all relevant regulations and standards to avoid legal and financial penalties
• Monitoring provisioning, incident tasks and local tasks queue
• Coordinate any IT hardware provisioning requirements to procure from accredited supplier
• Team management and work for better employee experience
• Asset tracking, inventory optimization, cost reduction without any business risk
• Onboard and off-board new supplier for IT Global Provisioning Function with help of ES&P team
• Review supplier performance and conduct monthly connect
• Supervise and manage team members at end-to-end throughout its asset lifecycle processes
• Act as the 2nd level escalation point of contact for Incident tickets or IT Hardware related issues and help align multiple groups around a single objective for resolution
• Monitor and conduct audits for all hardware provisioning tools, if team members meet the SLA such as Servicenow Tool, RCO Shipping Center (DDT), Trac-IT, Allsec separation clearance, ServiceNow Tickets, DSM (Deployment Server Management), NHOB (New Hire Onboarding Portal), etc.
• Tracking the maintenance inventory and getting it repaired by coordinating with team & vendors
• Conduct ITAM Tool audit and ensure team members update asset inventory with correct lifecycle status
• Conduct Half Yearly IT Asset Registry vs Finance Asset Registry Reconciliation
• Manage internal and external audits like ISO27001, ISO9001, ISMS, OGA IAAS etc.
• Propose and take the lead to implement any project initiative or automation that may have cost savings or cost avoidance or for process improvement
• Overall disposal in charge of IT hardware assets including securing pre-approval from leaders and disposal application submission docs
• Ensure monthly Management Business Objectives (MBO) and KPI metric targets are met
• Act as ITAM Approver for ServiceNow and Internal transfer Tools for the site managed
• Create, review and amend IT Hardware Provisioning policies, procedures and workflows
• Provides support for customer inquiries and issues in a manner that sustains confidence and positive outcomes and other cross functional teams
• Act as point of contact during Enterprise Leadership, Senior Leadership or VIP visit support for IT local hardware related issues or updates
• Working with cross-functional teams like Tax, Legal, Finance, Commercial, L2RO, Smart Spot, Network, and IT Cost to define and implement regulatory governance processes related to Global Provisioning solutions.
• Takes care of end-of-life IT assets De-bonding & Disposal
• GRN (Goods Receiving Notes) creation in Ariba for new material procured at respective sites
• Analyze and assist team basis the feedback received from employees to improve GPS team services and encourage team to take necessary action for better NPS and response rate
• Encourage team to undergo regular technical/ professional training to keep them updated with the latest tools and best practices. Foster a culture of continuous learning and improvement within the team.
• Facilitate tasks assigned by supervisor or manager based on business needs
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Bachelor's Degree: in Computer Science, Computer Engineering, Business Management in a related technical field, or equivalent practical experience in Technology, Engineering, Supply Chain
• 5+ years Supervisory experience in each of the following areas:
• Experience in establishing project goals, coordinating resources, and providing technical leadership
• Experience in Financial and Accounting Asset Management
• Solid technical background in IT Asset Management (Asset lifecycle stages end to end process)
• Solid technical background in supply chain, budgeting & forecasting, vendor management
• Solid technical background in inventory management and report analytics
• Knowledgeable and have experience of MS Office, Excel, PowerPoint
• Knowledgeable and have experience of Windows OS
• Knowledgeable and have experience of ServiceNow or any IT ticketing tool
• Knowledgeable and have experience of MECM (Microsoft Endpoint Configuration Manager), Intune, JAMF, Altiris, etc.
• Proficiency in using hardware analysis tools and software
• Proven excellent verbal and written communication and interpersonal skills
• Proven extensive customer service skills
• Proven effective leadership and team management abilities
• Proven proactive problem-solving skills
• Proven ability to work under pressure and meet tight deadlines
• Proven flexibility and adaptability to changing requirements

Preferred Qualifications:

• MS Power BI experience
• SharePoint experience
• Exposure to AI

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.