Supervisor, Medical Clinical Operations

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us in making healthcare work better for everyone through people-led, responsible AI while Caring. Connecting. Growing together.

Positions in this function are involved in management and administration of multiple Technology functions, or managing general operations which are not specific to one Technology Function.

Provides leadership to and is accountable for the performance and direction through multiple layers of management and senior level professional staff.

• Work most often impacts a large business unit, or multiple markets/sites
• Must be able to work onsite at Mercy Medical Center, Redding, California
• Must be able to work a variable schedule - Core Hours: 2:30pm - 11pm 5 days a week (TBD)

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

Required Qualifications:

• 4+ years of experience working in a hospital Patient Registration Department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle role
• Experience with Microsoft Excel, Word, PowerPoint
• Demonstrated experience with the major Patient Access technologies currently in use, and / or other like systems
• Proven knowledge of Patient Access processes and systems, regulatory and 3rd party payer issues and requirements
• Experience with process improvement techniques are essential to success, as is the ability to be a self-starter and work independently to move projects successfully forward

Preferred Qualifications:

• Certified Healthcare Access Associate (CHAA) from the National Association of Healthcare Access Management (NAHAM)
• 1+ years of supervisory experience
• 2+ years of experience in customer service, preferably in a healthcare environment
• Basic knowledge of ICD-9 (10) and CPT terminology
• Working knowledge of medical terminology
• Operational knowledge of Federal and State regulations pertaining to patient admissions, as well as standards from regulatory agencies and accrediting organizations (DHS, HCFA, OSHA, TJC)

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $60,200 to $107,400 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.

UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.