Business Systems Analyst

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.Join us to start Caring. Connecting. Growing together.

The Business Systems Analyst serves as the liaison between business stakeholders and technology teams to deliver high-quality system solutions that support business objectives. This role is responsible for analyzing business needs, eliciting and documenting requirements, supporting solution design, facilitating testing, and ensuring successful implementation of technology enhancements and new capabilities.

The ideal candidate possesses strong analytical, communication, and problem-solving skills, with the ability to translate business needs into functional and technical requirements that drive effective solutions.

You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges, or If you reside in Richardson, TX, you'll enjoy the flexibility of a hybrid-remote position* as you take on some tough challenges.

Primary Responsibilities:

• Partner with business and technology stakeholders to understand, gather, analyze, document, validate, and manage business and system requirements
• Analyze business processes and identify opportunities for system improvements, automation, workflow optimization, and other enhancements
• Translate business needs into detailed functional requirements, user stories, acceptance criteria, process flows, and business rules
• Perform impact analysis to identify risks, assumptions, dependencies, downstream effects, and implementation considerations
• Act as a liaison between business users, Product Managers, Architects, Developers, QA, and operational teams to deliver technology solutions
• Support solution design and ensure requirements and proposed solutions align with business objectives and customer needs
• Participate in Agile ceremonies, including backlog refinement, sprint planning, prioritization, UAT, release activities, and production validation
• Perform testing activities, defect triage, user acceptance testing, and validation of delivered solutions
• Create and maintain project documentation, including requirements, user stories, process flows, traceability matrices, business rules, and operational procedures
• Investigate production issues, coordinate root-cause analysis with technical teams, and support issue resolution
• Ensure delivered solutions meet business, operational, compliance, quality, and customer requirements

What are the reasons to consider working for UnitedHealth Group?   Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 4+ years of experience in Business Systems Analysis
• 4+ years of strong written and verbal communication skills with the ability to communicate effectively with both business and technical stakeholders
• 4+ years of experience gathering, documenting, and managing business and system requirements
• 4+ years of experience creating functional requirements, user stories, acceptance criteria, process flows, and business rules
• 4+ years of experience supporting Agile delivery methodologies, including backlog refinement, sprint planning, testing, and release activities
• 4+ years of experience partnering with business, product, architecture, development, QA, and operations teams to deliver technology solutions
• 3+ years of experience with Jira, Rally, SQL, reporting tools, APIs, system integrations and data analysis
• 3+ years of experience in creating test plans, test cases and perform QA testing, UAT and Prod validations

Preferred Qualifications:

• Bachelor's/Undergraduate degree in Business, Information Systems, Computer Science, Healthcare Administration, Engineering, or a related field or equivalent combination of education and relevant work experience
• Experience performing business process analysis, impact analysis, and root cause analysis
• Ability to work independently with minimal supervision while managing multiple priorities and delivering high quality results in a fast-paced environment
• Positive, can-do attitude, strong sense of ownership, and the ability to build effective relationships across teams while contributing to a collaborative and supportive work environment
• Experience working with cloud, automation, AI-enabled tools, or digital transformation initiatives, preferred but not required

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 to $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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