Contract Account Associate

This position follows a hybrid schedule with minimum of 1 in-office day per week. Our office is located at 10711 Cambie Road, Richmond, BC, Canada. 

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together. 

The Contract Acct Associate will be part of a collaborative and customer-facing team responsible for tasks related to all aspects of Order Processing including Bookings, SAP activities, VBL audits, and Maintenance for all Enterprise Imaging customers.  

Key tasks include:

• Processing Bookings, Credit Memos, reports, Maintenance amendments, and Contract Renewals
• Managing Customer Maintenance Records
• Billing review and submission
• Submitting required documentation to Contract Operations
• Third‑party reporting and SCRM updates
• Assist senior team members and leaders with assigned tasks

The role ensures accurate and timely documents for customers and internal stakeholders, supports inquiries, prioritizes tasks, and manages deadlines. It works closely with groups such as Sales, Contracting, Purchasing, Solution Architects, Revenue Operations, Support, Legal, Finance, AR, and Contract Operations.

This position is full time (40 hours / week), Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 4:30 pm PST. It may be necessary, given the business need, to work occasional overtime.  

We offer 24 weeks of paid on the job training and the hours during training will be 8:00 am - 4:30 pm PST, Monday - Friday.  

Primary Responsibilities:

• Review, process, and book all signed contracts and amendments 
• Maintain and update accurate maintenance data across multiple systems 
• Review contracts, billing submissions, invoices and credits as necessary
• Participate in Customers and Sales communications on signed contracts, amendments, order-related inquiries / issues, Maintenance terms, and billing 
• Validate and prepare required documentation to process credit memos and billing updates 
• Validate order information in SAP as necessary
• Review contracts as necessary
• Resolve and take ownership of any Order-related issues
• Answer questions from Contract Operations, AR or other departments in relation to Order / Maintenance set up with guidance from senior team members
• Process Contract Correction and Contract Revision notices as necessary
• Third Party Reporting
• Assist with VBL Audits as needed
• Liaise with other departments to secure or provide information and necessary documents 
• Provide Contracts / Order Processing team absence coverage
• Other projects or responsibilities that may be assigned by senior members and/or sales ops leaders

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / CAEC (Canadian Adult Educational Credential)
• Must be 18 years of age OR older
• 2+ years of related experience in a sales environment, accounting environment OR customer service environment
• Communication skills (written and verbal business English)
• Advanced skills in Microsoft Excel (including formulas, pivot table, and lookup functions)
• Accuracy in data-entry and data management
• Proficient in keyboarding skills   
• Ability to work full time (40 hours / week), Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 4:30 pm PST. It may be necessary, given the business need, to work occasional overtime. 

Preferred Qualifications: 

• Aptitude of all Microsoft Office Products (Microsoft Outlook, Microsoft Word, and Adobe Acrobat) in particular
• Experience in the use of ERP Tools (e.g. SAP, Oracle EBS) and CRM (e.g. Salesforce)
• Math skills OR basic accounting experience
• Basic understanding of contracts, records maintenance, invoices, and business accounting

Telecommuting Requirements:

• Reside within commutable distance to the office at 10711 Cambie Road, Richmond, BC, Canada
• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy  

Canada Residents Only: The hourly range for Canada residents is $22.12 to $45.87 per hour. Pay is based on several factors including but not limited to education, work experience, certifications, etc.  

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.