Business Analyst Consultant - Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.Join us in making healthcare work better for everyone through people-led, responsible AI while Caring. Connecting. Growing together.

The Business Analysis Consultant will be responsible for analysis, process and solution design for the business unit within the Medical Management Team. The position provides support to the Leadership team, team management, and team members through process analysis and improvements. The role works with technology to scope work, provide requirements and coordinate user testing and acceptance. Works on a wide range of activities related to department including the development of tools for strategic planning, analysis and development of action plans and project plans. The person will develop workflows, document and develop standard operating procedures using industry standard tools and concepts, and works with Training resources to develop curriculum and coursework to train staff. The role is able to analyze data, and to provide input based on data to drive reporting solutions that measure productivity, outcomes, process adherence, and compliance. 

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Primary Responsibilities: 

• Build relationships, with the ability to influence effectively within the department 
• Works independently and takes initiative, under the direction of department leaders and with the support of program management community of practice 
• Works through issues and roadblocks with internal and external stakeholders to reach amicable solutions that balance the needs of all parties 
• Collaborates with project managers, program managers, business analysts, training teams, and other stakeholders to ensure inputs, processes and outputs are captured and maintained for effective implementation 
• Utilizes process improvement methodologies (DMAIC) to develop cases for improvements 
• Provides expertise and assists in the development and execution of project deliverables and timelines related to implementation activities 
• Works with key members of other departments to facilitate internal and external processes 
• Attends required meetings and participates in committees as requested 
• Resolves work problems to ensure quality customer service is delivered 
• May coordinate project activity to drive delivery; prepares draft agendas for review; issues agendas with appropriate backup materials; takes minutes, and provides follow-up correspondence 
• Attends educational offerings to keep abreast of change and comply with position requirements 
• Continually works to understand the complexity within functions, across the business, between clinic, market and central services roles supporting patient care, especially as new models are being instituted regularly 
• Assists in the development of tools to track organizational objectives and short and long-range project or program goals. Monitor current projects and coordinates all team members involved to keep workflow on track 
• Assists leadership and other related department team members in the implementation of programs or projects, including planning, developing, implementing and evaluating programs and projects, coordinating project activities, collaborating with project team members, and monitoring progress toward achievement and other projects as assigned 
• Prepares draft agendas for meetings for review with leadership. Schedules all project-related meetings with team and markets, participates in meetings, records minutes and takes detailed notes during meetings and provides follow-up correspondence. Prepares appropriate backup materials and arranges for presence of appropriate supervisors, directors and vice president 
• Prepares reports, presentations, verbal/written correspondences, policies, communications, procedures and other required documentation as instructed by leadership 
• Performs moderately complex business analysis and conducts research, analyzes/interprets information on issues, proposals and problems to ensure that adequate data is provided to leadership for decision-making and informational purposes 
• Takes projects from concept through full implementation and control. Arrange and manage team goals/project schedules/new information and keeps all material up-to-date. Communicate timeline changes and new information to team; tracks project changes and adjust schedules as needed 
• Analyzes processes and presents findings to functional leads to develop or improve processes, services and/or programs to support the goals of the enterprise 
• Manages multiple projects at one time with successful outcomes 
• Works closely with IT and business partners to identify and maximize opportunities to use information and technology to improve product, service and/or business processes 
• Serves as a liaison between business and IT to document business and /or technical requirements 
• Performs all other related duties as assigned 
  
  
  

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications: 

• 5+ years of Clinical analysis with tracking, planning projects, and making data-driven analytical decisions 
• Experience with Staffing Models, Budgets, Workforce management 
• Experience in mobilizing teams and maintaining motivation to accomplish goals under stringent timelines required 
• Proficiency with Microsoft Office applications to include Word, Excel, Visio, PowerPoint and Outlook required. Working knowledge of Share Point required 
• Advanced level problem solving capabilities needed to identify issues, and to work on solution designs related to process, technology and data 
• Proven ability to collaborate and coordinate work with other team members. Ability to communicate ideas clearly and concisely 
• Proven ability to independently solve moderately complex problems 
• Proven ability to solve business problems, driving changes in workflow, technology and reporting 
• Proven ability to influence change and innovation through collaboration and teamwork 
• Proven ability to analyze table data to determine trends, find problems, report outcomes 
• Proven ability to plan, prioritize, organize and complete complex work efforts to meet established objectives 
  
  
  

Preferred Qualifications: 

• Lean Six Sigma or PMP Certification or equivalent 
• Project Management experience 
• Experience with process mapping methodology and creating process maps 
• Health plan, healthcare or clinic operations experience 
• SQL capability, to analyze data, and help drive technology requirements for reporting and application development 
• Proven to be detail-oriented and ability to identify potential risk or problems and find resolution 
• Proven ability to influence group relationships with diverse geographic locations, skills and level of understanding of company processes and policy 
• Proven ability to identify complex organizational situations with ability with management to anticipate obstacles and plan appropriate approach 
• Proven ability to influence and interact comfortably with all levels of professional and line level staff 
• Proven ability to interact one-on-one and consult with all levels of leadership 
• Proven excellent written and oral skills 
  

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 - $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.

UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.