Senior Business Analyst- Care and Value- Hybrid San Antonio TX

Explore opportunities with WellMed, part of the Optum family of businesses. We believe all patients are entitled to the highest level of medical care. Here, you will be part of a team who shares your passion for helping people achieve improved health outcomes. Explore rewarding opportunities for physicians, clinical staff and non-patient-facing roles. Join us and discover the meaning behind Caring. Connecting. Growing together.  

The Care & Value Business Analyst advances value-based care initiatives through operational analysis, program measurement, project execution, and enterprise governance. The role designs trusted metrics and reporting solutions, translates business questions into actionable insights, supports end-to-end program processes, and coordinates cross-functional initiatives across clinical, operational, financial, technical, and leadership stakeholders. The analyst also develops executive-ready materials, supports governance forums, and uses analytics, collaboration, automation, and AI-enabled tools to improve program performance, decision-making, and operational effectiveness.

Primary Responsibilities:

• Lead Through Influence
  • Drive initiatives across multiple teams without direct authority
  • Build relationships and align stakeholders across Operations, IT, Compliance, Reporting, and business functions
  • Facilitate discussions, resolve issues, and guide business decisions
• Own Program Processes End-to-End
  • Document current state workflows and solutions
  • Identify operational issues and improvement opportunities
  • Design future-state workflows and operating models
  • Establish and maintain processes, controls, governance, and documentation
  • Ensure operational effectiveness, consistency, and compliance
• Performance Measurement & Analytics
  • Design, validate, and maintain trusted metrics, data definitions, dashboards, and reporting solutions that support program execution, evaluation, and business decision-making
  • Leverage SQL, Power BI, Tableau, Excel, and related tools to extract, validate, analyze, and visualize complex operational and clinical data
  • Translate business questions into data requirements, scalable metrics, and actionable insights that inform program design, implementation, and performance improvement
  • Partner with operational, technology, and business stakeholders to define requirements, ensure data integrity, and develop sustainable reporting and measurement capabilities
  • Conduct root-cause analyses and evaluate program outcomes through rigorous use of data, system insights, and performance trends
• Drive Projects & Implementations
  • Lead and coordinate cross-functional initiatives from planning through execution
  • Develop and maintain glide paths, timelines, milestones, risks, decisions, and action tracking for programs and projects
  • Support operational readiness, implementation, and change management activities
  • Drive issue resolution, risk mitigation, and follow-through to achieve intended outcomes
• Serve as a Subject Matter Expert
  • Serve as a recognized resource for assigned business, operational, or program domains
  • Provide guidance and consultation to stakeholders and project teams
  • Support internal reviews, escalations, and complex problem-solving activities
  • Act as a trusted advisor to leadership and business partners
• Executive Communication & Stakeholder Engagement
  • Develop executive-ready communications, presentations, pre-read materials, summaries, and decision-support materials
  • Present findings, recommendations, risks, and business impacts to stakeholders
  • Translate technical, operational, and analytical information into clear, actionable communications for diverse audiences, including clinical, business, financial, and technical stakeholders, as well as external partners
  • Coordinate complex stakeholder engagements and governance forums; capture decisions and action items and ensure timely follow-through
• Drive Continuous Improvement
  • Improve efficiency through process redesign, automation, and AI-enabled solutions, including Microsoft Copilot and related tools
  • Challenge existing approaches and recommend scalable, sustainable improvements
  • Advance operational effectiveness through innovation, measurement, and best practices
  • Maintain organized program documentation using SharePoint, Microsoft Teams, and approved storage platforms, and ensure deliverables meet Optum/WellMed standards for quality, branding, and accuracy
• Provide Informal Leadership
  • Establish best practices and operating standards
  • Lead workstreams, initiatives, and cross-functional teams
  • Mentor peers and influence outcomes through expertise rather than formal authority

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 3+ years of healthcare experience within value-based care, provider operations, or managed care
• Experience with SQL, Power BI, Tableau, or comparable business intelligence and reporting platforms
• Experience developing dashboards, scorecards, KPIs, or performance measurement frameworks
• Experience with data validation, reporting governance, root-cause analysis, and program evaluation
• Demonstrated experience using Microsoft Copilot or similar AI-enabled productivity tools
• Familiarity with value-based care performance models, provider incentives, and / or clinical coding
• Advanced proficiency in Microsoft Excel, PowerPoint, Outlook and Teams, including complex calendar management and collaboration
• Proven solid organizational, analytical, and problem-solving skills
• Proven excellent written and verbal communication skills
• Proven ability to manage multiple priorities in a fast-paced, matrixed environment

Preferred Qualifications:

• Project management certification
• Change management certification
• Experience within Optum, WellMed, UnitedHealth Group, or similar enterprise healthcare organizations

Competencies

• Business Acumen
• Analytical Thinking
• Performance Measurement & Data Integrity
• Operational Excellence
• Stakeholder Collaboration & Influence
• Executive Communication
• Project Execution
• Continuous Improvement
• Technology-Enabled Productivity
• Informal Leadership

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 - $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.

UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.