Database Administrator - San Juan, PR

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together.  

The Database Administrator (DBA) is a critical, hands-on role. This person installs and administers MS SQL databases, including Epic and Non-Epic systems like Clarity and Caboodle, Epic's enterprise data warehouse. This role also performs environment setup and configuration, proactive monitoring, backup/restores, and daily maintenance. It also performs ETL operations and is vigilant that the ETL process runs successfully nightly. 

Primary Responsibilities:  

• Design, develop, and maintain databases to ensure reliability and scalability
• Document technical specifications and follow industry best practices
• Install and maintain software, monitoring system resources (CPU, memory, disk)
• Perform ETL (Extract, Transform, Load) operations in compliance with SLAs; monitor job execution, troubleshoot failures, and apply fixes as needed
• Handle specialized data processes with accuracy and security
• Implement and document backup and recovery procedures, including failover strategies
• Maintain database security, ensuring systems are patched and compliant with security standards
• Execute disaster recovery (DR) cutovers for critical systems to maintain business continuity
• Manage authentication protocols to safeguard access
• Plan system capacity, forecasting growth and ensuring redundancy for storage and CPU resources
• Monitor performance, review logs and conduct health checks regularly
• Optimize database performance, applying indexing and assisting developers in query tuning
• Troubleshoot issues, including locked resources and user-related problems
• Apply server patches and optimizations to maintain data integrity and security
• Manage data warehouses, ensuring efficient storage and retrieval
• Ensure compliance with data protection laws and organizational policies
• Design and manage SSIS packages for automated data workflows
• Collaborate with cross-functional teams to assess and fulfill SQL Server requirements
• Performance Optimization: Monitor and tune database performance; manage capacity planning
• Backup & Recovery: Perform regular backups, verify restores, and test disaster recovery plans
• Security & Compliance: Manage roles, permissions, and enforce HIPAA/security standards
• Collaboration: Work with application analysts, report writers, and infrastructure teams for system changes and enhancements
• Documentation: Maintain operational runbooks, recovery procedures, and configuration guides
• Provide 24x7 on-call support, ensuring rapid resolution of critical system issues
• Document processes and technical specifications and deliver knowledge transfer to team members
• Track and resolve issues using a ticketing system
• Demonstrate solid understanding of both technical and business requirements in healthcare environments
• Epic Training will be provided for the following if not Epic certified:
  • Database Management: Administer and maintain Epic databases (Clarity, Caboodle, Chronicles - Epic Training will be provided)
  • ETL Process Management: Schedule and troubleshoot Clarity extracts and Caboodle ETL jobs
  • Upgrades & Patching: Apply Epic-released updates and RDBMS upgrades in production and non-production environments
  • Monitoring & Troubleshooting: Use Epic and third-party tools to monitor database health and resolve issues

•  Availability to work Monday to Friday between 8:00 a.m. and 8:00 p.m.Please note that this is a 24/7 operational environment, and based on business needs, weekends, holidays, or shifts outside the stated hours-may be required.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications: 

• Bachelor's degree in computer science, Information Systems, or related field
• 5+ years of DBA experience 
• Experience with: 
  • Database backup, recovery, and disaster recovery (DR)
  • High availability and failover solutions
  • Database security, patching, and compliance
  • Capacity planning and performance monitoring
  • Performance tuning and query optimization 
  • ETL support experience 
  • Security, patching, and compliance
• Demonstrated basic familiarity with EHR systems including workflows and business processes 
• Proven solid analytical and problem-solving skills
• Demonstrated excellent communication abilities
• Ability to be dedicated, self-motivated, flexible, and self-directed with a solid work ethic
• Demonstrated familiarity with programming languages API or scripting languages - Java, C++, .Net, Python, JavaScript, etc. 
• On-Call Support: Ability to participate in after-hours support and change control processes and on-call support as part of an on-call rotation

• Ability to work during off hours for upgrades and monitor ETL jobs, do upgrades, and troubleshoot issues

• Ability to support multiple healthcare systems across three different time zones in the US
•  Availability to work Monday to Friday between 8:00 a.m. and 8:00 p.m.Please note that this is a 24/7 operational environment, and based on business needs, weekends, holidays, or shifts outside the stated hours-may be required.

Preferred Qualifications: 

• Microsoft SQL Server DBA certification (or equivalent)
• Epic Cogito/Clarity Certification 
• Epic Caboodle & SlicerDicer Administration experience. Ability to configure Caboodle data models and manage SlicerDicer security
• ETL Process Management experience. Hands-on experience with Clarity Console and Caboodle ETL workflows, troubleshooting failures, and ensuring data integrity
• Proven system administration background. Experience with Linux servers, VMware environments, and storage systems supporting Epic infrastructure
• Performance monitoring & capacity planning experience. Skilled in using Epic and third-party tools for proactive database health checks and resource planning
• Experience building SSIS Packages
• Oracle experience
• Data Visualization Tools experience. Familiarity with Qlik, Power BI, or Tableau for reporting and analytics
• Automation & scripting experience. Ability to automate tasks using shell scripts or configuration management tools
• Cloud integration experience. Experience integrating Epic environments with cloud platforms (Azure, AWS) for backup or analytics workloads
• Demonstrated familiarity in developing and maintaining SSIS packages

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.