SOX Audit Analyst - San Juan, PR

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

This role will help support a team that performs reviews of contracts and underwriting documents to ensure accurate information is distributed to various teams to setup or update a client. During reviews, if any variances are identified, you will work closely with other teams to research and ensure corrections are completed. Attention to detail, great time management, excellent communication, organizational, and problem-solving skills are necessary to excel in this role.

Primary Responsibilities:

• Review complex contracts against Underwriting documentation, ensuring 100% accuracy within established timeframes.
• Analyze, collect, review, and validate supporting documentation for completed reviews, ensuring compliance with Sarbanes‑Oxley (SOX) audit requirements.
• Communicate and submit case status, resolution timelines, and key updates to leadership.
• Triage incoming requests and determine appropriate next steps to complete reviews efficiently.
• Identify, assess, and route potential variances identified during reviews to the appropriate teams.
• Document clear, complete, and concise case notes within the ServiceNow system and Comparison tool.
• Ensure accurate data entry based on thorough research and analysis.
• Verify that all required documentation is attached and properly maintained within each case file.
• Identify and obtain additional information required to make accurate and appropriate determinations.
• Draft clear and effective communications to business partners to obtain decisions when necessary.
• Support special projects, process improvement initiatives, and automation efforts to enhance quality, efficiency, and productivity.
• Prioritize workload based on due dates and leverage applicable worklist and reporting tools to monitor volume and capacity.
• Plan, organize, and execute work independently to meet established deadlines and service level expectations.
• Independently resolve moderately complex issues using sound judgment and analytical skills.
• Translate complex information clearly and align with cross‑functional partners through written communication or facilitated meetings.
• Meet or exceed quality, productivity, and utilization targets.
• Complete Ad hoc assignments as needed, including large contract risk language reviews.

*** ENGLISH PROFICIENT ASSESSMENT WILL BE REQUIRED AFTER APPLICATION ***

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 1+ years of experience in a production environment
• Experience in an office setting environment using the computer as the primary instruments to perform job duties
• Experience with Microsoft Tools: Microsoft Word (creating memos, writing), Microsoft Outlook (setting calendar appointments, email) and Microsoft Excel (creating spreadsheets, filtering, navigating reports)
• Demonstrated high attention to detail including ability to manage multiple, competing priorities simultaneously
• Spanish and English oral and written communication skills
• Ability to work independently and possess solid analytical skills
• Ability to work 40 hours / week during standard business operating hours Monday - Saturday from 8am - 8pm AST (It may be necessary, given the business need, to work occasional overtime on weekends and holidays

Preferred Qualifications:

• Experience in audit or audit‑related functions.
• Familiarity with healthcare industry terminology, processes, and regulatory concepts.
• Experience with contract interpretation, including the ability to analyze and apply contractual language.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.