Tech Support and Asset Management Supervisor- San Juan, PR

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. 

This position is responsible for the daily and long-term strategic management of technology related to end user hardware within the organization throughout its asset lifecycle. This includes planning, forecasting, procurement, configuration, imaging, deployment, record tracking, monitoring, maintenance, recovery and disposal to ensure compliance with company and with vendor contracts. 

Primary Responsibilities:

• Effectively creates and manages hardware forecast based on business demand
• Supervise and manage team members for hardware asset at end-to-end throughout its asset lifecycle
• processes
• Act as the 2nd level escalation point of contact for IT Hardware related issues and help align multiple groups around a single objective for resolution
• Conduct audit for all hardware systems if team members meet the SLA of our internal tools such as Service now
• Conduct Inventory Tool audit and ensure team members updates asset inventory with correct lifecycle status
• Conduct Half Yearly IT Asset Registry vs Finance Asset Registry Reconciliation
• Propose and take the lead to implement any project initiative or automation that may have cost savings or cost avoidance or for process improvement
• Overall disposal in charge of IT hardware assets including securing pre-approval from leaders
• Ensure monthly Management Business Objectives (MBO) targets are met
• Provides support for customer inquiries and issues in a manner that sustains confidence and positive outcomes
• Act as point of contact during Enterprise Leadership, Senior Leadership or VIP visit support for IT local hardware related issues or updates

***ENGLISH PROFICIENCY ASSESSMENT WILL BE REQUIRED AFTER APPLICATION***

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 5+ years of experience in Hardware Asset Management
• 2+ years of Supervisory experience in Hardware Asset Management
• Proven knowledge and experience with Windows OS
• Proven knowledge and experience with ServiceNow, HPSM, or any IT ticketing tool
• Proven knowledge and experience with MECM (Microsoft Endpoint Configuration Manager
• Demonstrated intermediate or Advanced skills in Excel
• Basic experience with MS Office 365
• Fully Bilingual (Spanish and English)
• Available to report onsite to our MH and POP locations

Preferred Qualifications:

• Experience in the healthcare industry, knowledge of HIPAA
• Experience using ITSM platforms such as ServiceNow

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.