Administrative Assistant

This position is Onsite. Our office is located at 8763 E Bell Road, Scottsdale, Arizona.

Explore opportunities with FlexCare, part of the Optum family of businesses. At FlexCare, we are on a mission to provide exceptional IV therapy to patients with neurological, rheumatologic, gastroenterological and immunological disorders. Be part of a cutting-edge clinical environment where your expertise is valued, and your career growth is supported. Join us to start Caring. Connecting. Growing together.

The Administrative Assistant is responsible for interacting with guests in a healthcare setting and managing administrative tasks for the medical team. Their duties include welcoming patients and visitors, answering the telephone, and answering any inquiries. Scheduling appointments and keeping those appointments on time.  

This position is full-time, Monday - Friday. Employees are required to have flexibility to work on any of our schedules during our normal business hours of 8:00 am - 4:30 pm.

This will be on the job training and the hours during training will be during normal business hours.  

Primary Responsibilities:

• Answers and re-routes incoming calls to the appropriate FlexCare staff members
• Makes outgoing, post-infusion follow-up calls per FlexCare policy, to patients and/or caregivers
• Documents patient communications within our Electronic Medical Records
• Handles all incoming and outgoing mail to ensure timely receipt or delivery to the intended recipient
• Greets, screens, and checks-in patients and visitors for their scheduled appointment time
• Perform office safety audits as required by state and federal regulatory agencies
• Assists with over-the-phone scheduling of patient visits
• Provides administrative support to the management team in the form of data entry, personnel records, and other human resource department functions
• Organizes and schedules onsite or remote meetings for company staff, as needed
• Organizes and files clinic and client documents under the directive of the Clinic Manager
• Monitors and maintains inventory for operational supplies and patient snack bar to ensure par level
• Assists with maintaining a clean work environment for staff and patients that supports CDC recommendations
• Assists patients with completing necessary forms and documentation

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma or equivalent work experience
• Must be 18 years of age OR older
• 1+ year of customer service experience 
• CPR or BLS certification (within 45 days of hire)
• Command of Microsoft Office (Microsoft Word & Microsoft Excel)
• Ability to work full-time onsite at 8763 E Bell Road, Scottsdale, AZ
• Ability to work Monday - Friday, 8:00am - 4:30pm

Preferred Qualifications:

• 1+ year of healthcare experience

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18 - $32 per hour based on full-time employment. We comply with all minimum wage laws as applicable. 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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