Agency Manager, IFP - Western Region, Seattle Preferred - Remote

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together

UnitedHealthcare Individual & Family Plans (IFP) is committed to helping people live healthier lives and making the health system work better for everyone. Our IFP portfolio provides affordable coverage, accessible benefits, and a simplified enrollment and member service experience across diverse markets.

The ACA Agency Manager for UnitedHealthcare Individual & Family Plans plays a key role in driving membership growth across an assigned subset of West Region markets while residing in one of the preferred markets of Washington, New Mexico, Oklahoma, Kansas, Missouri, Iowa, Colorado, Arizona, Nebraska, or Wyoming. This role builds solid relationships with agents, agencies, community partners, and key market stakeholders; strengthens sales capability through training and coaching; and ensures a compliant, consumer-focused sales experience within the ACA Individual & Family Plan market. Success in this role requires leadership, solid cross-functional partnership, and a commitment to culture, collaboration, and market presence.

If you are located in the West region, you will have the flexibility to work remotely* as you take on some tough challenges.

Primary Responsibilities:

• Achieve assigned sales and membership growth targets across an assigned subset of West Region markets while living in one of the preferred residence markets
• Build, recruit, and manage a high-performing distribution network across independent agents, agencies, and Field Marketing Organizations (FMOs) contracted with UnitedHealthcare
• Lead agent onboarding and readiness, including contracting, licensing and appointments, certification, training, and ongoing field support
• Develop and maintain solid community relationships within assigned markets, including partnerships with local organizations, providers, associations, and community-based groups that support market awareness and consumer engagement
• Partner closely with state-based exchanges and other market-specific stakeholders to support effective execution, visibility, and alignment within assigned markets
• Serve as a liaison between agents, agencies, and internal sales process owners to ensure a smooth agent lifecycle experience, including enrollment administration, commissions, servicing, tools, and systems support
• Build solid cross-team partnerships across the enterprise, including collaboration with network, marketing, actuarial, product, and other key internal teams to support growth, market execution, and issue resolution
• Plan and execute market-specific communications, meetings, and field activities to drive efficient coordination and solid sales execution across assigned states
• Deliver virtual and in-person training to improve product knowledge, sales execution, and adherence to ACA, CMS, state, and company compliance requirements
• Monitor sales results, trends, and key performance indicators (KPIs); provide coaching and hold agents and agencies accountable to performance expectations
• Demonstrate visible leadership in the market and across internal partnerships, helping foster a solid culture of accountability, collaboration, and service excellence
• Ensure agents follow federal and state-specific sales and marketing regulations, UnitedHealthcare policies, and all applicable compliance standards across assigned markets

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Active health insurance license in a West Region market (or ability to obtain licenses in assigned states)
• 2+ years of experience partnering with brokers, conducting sales trainings (in-person and virtually)
• Affordable Care Act (ACA) Individual & Family Plan experience, including knowledge of applicable sales and marketing regulations and guidelines
• Experience managing external distribution channels, motivating, goal setting and goal achievement
• Experience presenting live to all levels of organization including senior/executive leaders
• Proficiency AI
• Ability to travel up to 25% 
• Reside within one of the preferred West Region markets: WA, NM, OK, KS, MO, IA, CO, AZ, NE, or WY
• Driver's License and access to reliable transportation

Preferred Qualifications:

• Experience working with the Federally Facilitated Marketplace (FFM) and State-Based Exchanges across Individual & Family Plan markets
• Individual & Family Plan sales, managed care, outside sales, broker distribution, or territory management experience across multiple markets
• Demonstrated success building community relationships, partnering with external stakeholders, and working effectively with the Federally Facilitated Marketplace (FFM), State-Based Exchanges, or similar market entities
• Proven ability to build solid cross-functional partnerships across enterprise teams, including network, marketing, actuarial, and product
• Proven solid leadership presence with the ability to influence, collaborate, and contribute positively to team culture across a matrixed organization
• Established professional contacts/relationships or active within the community (i.e., non-profits, health providers, community, or faith-based organizations, etc.)
• Bilingual

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $75,000 - $160,000 annually based on full-time employment. This role is also eligible to receive bonuses based on sales performance. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.