Rehabilitation Receptionist

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

As a full-time, nonexempt Rehab Receptionist you are responsible for providing exceptional customer service to patients, managing front-office operations, and supporting the overall efficiency of the Rehabilitation practice. This role involves interacting with patients, coordinating appointments, handling administrative tasks, and ensuring a welcoming and organized environment.

Location: Wilson Health in Sidney, Ohio

Schedule: This position is scheduled to work 35 hours per week, Monday - Friday, day shift, and additionally on an as needed basis.

Rehab Department Hours: Hours of operation are Monday-Thursday, 7:00am-6:30pm, and Friday, 7:00am-5:30pm. The Rehab Department utilizes Epic.

Primary Responsibilities:

• Checking in and registering patient
• Follow up with BWC providers, check insurances, complete insurance prior authorizations
• Patient scheduling over the phone and in person

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma or equivalent
• Proven experience in a customer service or patient-facing role
• Familiarity with medical terminology and basic understanding of insurance processes
• Solid organizational skills and attention to detail
• Effective interpersonal and communication skills
• Ability to work in a fast-paced environment, problem solve and handle multiple tasks efficiently
• Proficiency in using electronic health records (EHR) systems and Microsoft Office Suite
• Ability to maintain confidentiality

Preferred Qualifications:

• Additional education or training in healthcare administration
• Recent rehab or hospital experience

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.98 to $32.12 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.