Lead Chronic Clinical Liaison- Optum Infusion

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Clinical Nurse Liaison, RN is responsible for patient education and strategic oversight in support of our sales strategy.  This RN will work directly with sales to process Optum infusion referrals within the hospital system, serve as a key resource and effectively anticipates the needs of the customers and patients to develop solutions for their needs.  This position requires sales training as directed by the Regional Sales Director.

Primary Responsibilities:

• Conduct welcome calls and provide patient education on therapy, monitoring, and side effects; ensure patient is provided with the updates and tools they need for successful infusions both during our intake process and once on service
• Maintain and grow provider relationships and provide responsive customer service with assigned accounts
• Conduct initial clinical assessment based on clinical information provided
• Assist in creating letters of medical necessity as well as provide assistance the office/patient with the necessary clinical evidence to overturn a denial
• Assist sales representatives in ensuring assigned referrals result in a start of care
• Manage clinical and account liaison team providing leadership/mentorship through regular 1:1 check ins and development calls
• Lead regular cadence of meetings to foster a positive team culture and learn from best practices
• Facilitate, along with Sales RRVP, all hiring, training and onboarding of Clinical Liaisons and maintain ongoing competency checkoffs as required
• Field training and coaching by working alongside liaisons as determined by sales leadership team
• Collaborate with regional leadership on development of growth strategies and initiatives
• Manage metrics associated with defined roles and responsibility

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Current, unrestricted RN license in the state of practice
• 2+ years of experience working with laptops and/or tablets - including the ability to type and talk at the same time and toggle between multiple applications
• 1+ year in Clinical Liaison role
• 1+ year of leadership and/or management experience 
• 1+ year of clinical educator experience
• Meets Expectations on most recent Common Review 
• Demonstrate effective communication and teaching skills with patients, family members, and other staff members
• Demonstrate understanding of business goals and sales strategy to build upon
• Demonstrate ability to solve complex problems and develop innovative solutions 
• Demonstrate ability to work autonomously, managing own workload and seeking out opportunities to expand service opportunities
• Driver's License and access to a reliable transportation
• Travel within local assigned territory up to 50%; minimal overnight travel to occur

Preferred Qualifications:

• 2+ years of home healthcare experience
• 1+ year of sales and customer service experience
• Knowledge of the Infusion Nursing standards (INS) and nursing process

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 to $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.