Patient Financial Services Team Lead

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.Join us to start Caring. Connecting. Growing together.

Explore opportunities at Atrius Health, part of the Optum family of businesses. We're an innovative health care leader and multi-specialty group practice, delivering an effective, connected system of care for adult and pediatric patients at 28 practice locations in eastern Massachusetts. Our entire team of providers (physicians, AP/NPs and ancillary clinicians) works collaboratively with a value-based philosophy within our group practice as well as with hospitals, rehab and nursing facilities. Be part of our vision to transform care and improve lives by building trust, understanding and shared decision-making with every patient. Join us and discover the meaning behind Caring. Connecting. Growing together.

Atrius Internal Medicine & Family Medicine has an immediate opening for a friendly, patient focused and detailed orientedPatient Financial Services Team Leadto join our team. The Patient Financial Services TeamLeadis responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service, and adhere to Lean processes. Supports the teams in meeting clinical and service goals.

Schedule: FT, 40 hrs.Monday - Friday, 9:30am - 6pm

Location: 152 Dean St Taunton, MA (will be required to cover Easton site as needed)

Primary Responsibilities:

• Performs various business functions including check-in, cash handling, cashier and patient collections to ensure that organizational and financial objectives are supported
• Performs and coordinates daily departmental operations, ensuring customer service standards are met. Assists manager with adequate coverage within department
• Understands and achieves a high level of competence in all business functions acting in various staffing roles on a frequent basis including patient registration and collections, workers comp and motor vehicle injury claim process, cash handling and reconciliation
• Is a point person for patient inquiries, collections, problems and complaints at the site. Meets with patients to provide financial counseling and collections and is a resource for other department compliance with patient financial collection procedures
• Responsible for monitoring and completing all business operations work queues and reports including referral and authorization and outstanding patient balances
• Serves as a resource for patients, staff and other departments regarding business and financial policies and procedures
• Monitors staff understanding of procedures and perform quality checks as needed to ensure that new processes are implemented correctly
• Provides updates to management on status of new workflows and implementation
• Provides feedback to staff as needed to reduce defects and meet financial goals for co-pay and patient balance collections including insurance card scans, waiver forms, referral management, cash handling and customer service provided to patients
• Performs the cashier role as needed and is a point person for resolving Daily Cash Reconciliation reporting variances at the site
• Orients and trains employees; provides feedback for performance reviews at site
• Assures assigned areas conform to standards of appearance and that the work area is neat, clean and adequately stocked with patient materials and forms as needed. Works with Building Services and Purchasing to secure supplies
• Provides direction and support to staff to assure departmental effectiveness and efficiency. Orients and trains staff, sometimes at other locations within the geographical region requiring limited travel. Provides input into evaluating performance. Functions as a resource for other support members. Fills in for staff as needed to provide appropriate support for the dept. Takes lead role in ensuring department workflow is of a high quality
• Perform other duties as assigned

What are the reasons to consider working for UnitedHealth Group?   Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED
• 3+ years of patient financial experience within a medical practice or hospital
• 3+ years of experience with insurance concepts, coverage and administration processes

Preferred Qualifications:

• Related Associate's degree in Business or related field

Skills:

• Excellent interpersonal skills needed with the ability to interact effectively with patients and medical professionals at all levels
• Ability to work and make decisions in a fast-paced environment
• Leadership potential
• Strong computer skills including electronic medical record and billing system required 

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.38 to $36.44 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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