Contract Operations Coordinator

This position is Onsite. Our office is located at 19191 Vermont Ave, 3rd Floor, Torrance, CA  90502.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

This position is responsible to provide general administrative and operations support for the Network Contract Operations and Contracting function of Optum CA. This includes processing incoming and outgoing interdepartmental and US Mail, telephone support, monitoring of various departmental email and Teams channels and assisting the Team in other contract management activities.   

This position is full-time (40 hours / week) Monday - Friday. Employees are required to work an 8-hour shift schedule during our normal business hours of 8:00 am - 5:00 pm PST. It may be necessary, given the business need, to work occasional overtime. Our office is located at 19191 Vermont Ave, 3rd Floor, Torrance, CA  90502.

We offer on-the-job training. The hours of training will be aligned with your schedule.

Primary Responsibilities:

• Manage incoming and outgoing US and Interdepartmental Mail including review, sorting, digitizing and routing to appropriate Team member based upon the specific request / inquiry.
• Answer departmental telephone lines - ability to determine the essence of an inquiry and ability to route to correct team member / or provide requested information.
• Monitoring departmental email Box and Teams channels - respond to requests using internal resource systems including email, Salesforce, Smartsheet's, IDX, Symplr
• Assist Team in daily Triage Activities and special projects as necessary - using departmental tools (Smartsheet and/or Salesforce) to ensure that work is directed to correct Teammate
• Work is frequently completed without established procedures
• Works independently
• Will act as a resource for others
• May coordinate others activities
• Other duties as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED OR equivalent work experience
• Must be 18 years of age OR older
• 6+ months of experience in Managed Care environment - IPA, Physician Office, Hospital Administrative or other Health Care related industry.
• Experience with computers and Windows based programs
• Has previously worked or is currently working as a Contractor placed at UHG or one of its subsidiaries or affiliates
• Ability to work full-time between 8:00 am - 5:00 pm including the flexibility to work occasional overtime given the business need

Preferred Qualifications:

• Provider Relations or Claims experience.
• Prioritizes and organizes own work to meet deadlines.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.15 - $28.80 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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