Director, Clinic Operations

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The Director, Clinic Operations is accountable for overseeing the management of multiple health centers (Sites) in a designated community (Pod). Responsibilities include: 

• Strategic, financial and operations management
• Strategic growth and patient retention
• Patient care coordination, patient satisfaction and clinical outcomes 
• Teammate management
• Risk management, audit, and compliance  

Full accountability for non-clinician teammates within assigned Pod, including but not limited to hiring, mentoring, professional development, annual review, compensation adjustment, corrective actions, and termination. Responsible for planning, coordinating, directing, and monitoring all operational and financial aspects of the Pod in conjunction with Pod Physician Lead and other clinician or non-clinician teammates. Provide effective leadership to managers, supervisors, and teammates in overseeing the delivery of quality, cost-effective patient care.

Primary Responsibilities: 

• Consistently exhibits behavior and communication skills that demonstrate Optum's commitment to superior customer service, including quality, care and concern with each and every internal and external customer 
• Develops, implements, monitors, and ensures adherence to policies and procedures for Optum and its Group Model sites and pod based/regionally based programs 
• Implements and manages budgets for all accountable departments, functions, and sites within the pod.  Research and monitors budget variations 
• Develops and executes market growth strategies for accountable sites within the pod 
• Assists the Senior Director, Group Operations in the development, coordination and implementation of the regional budget, business plans and operational activities including clinician/ops review to drive clinical and financial performance 
• Leads special projects and initiatives specific to the Community or across Communities 
• Implements plans to continually enhance services provided by accountable departments and functions 
• Evaluates opportunities, makes recommendations, and oversees expansion projects within the pod and in surrounding communities 
• Directs and coordinates community group operations activities within the pod 
• Manages relevant hospital partnerships (including conducting JOCs) and maintains/grows specialist networks 
• Works closely with central departments to ensure that issues impacting the region that involve central departments are resolved effectively and timely 
• Identifies opportunities for improvement within the Group Model Sites and brings forward proposals to the RAT incorporating solutions 
• Collaborates with the physician leadership of the Group Model to garner support for operational initiatives and obtains feedback on what initiatives will be most successful and works closely to implement and monitor programs 
• Manages direct reports to ensure that they are meeting performance expectations, mentor, coach and counsel as necessary 
• Provides guidance in professional development activities and goals 
• Assists, facilitates, and leads committees, teams, and projects at the direction of the Senior Director, Group Operations  
• Works to promote teamwork, collaboration, implementation of best practices across all communities within the region 
• Collaborates with colleagues in other regions to improve performance and coordinates activities to ensure goals of Optum are met 
• Develops, implements, and measures adherence to policies and procedures 
• Uses, protects, and discloses Optum patients protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards 
• Performs additional duties as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 5+ years of leadership experience 
• 5+ years of management experience
• Driver's License and access to a reliable transportation

Preferred Qualifications:

• Experience in Medicare Advantage risk adjustment programs 
• Experience leading teams to develop analytics and data analysis critical to the success of the organization 
• Experience conducting root cause analysis and identifying optimum solutions
• Intermediate level of experience with Microsoft Suite 
• Demonstrated ability to effectively direct preparation of various financial analysis and data mining activities

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $112,700 to $193,200 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.

UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.