Cash Posting Representative

This position is Onsite. Our office is located at ProHealth Care Admin Building, N17W24100 Riverwood Dr Waukesha, WI 53188.

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together.

The Cash Posting Representative position is part of the Revenue Cycle Department and operates under the leadership of the Cash Posting Manager and Supervisor. This individual may have responsibility for assisting with the posting payments and denials received primarily from insurance companies based on the needs of the department. This position is responsible for investigating and resolving any cash posting variances identified through the posting process with a high degree of accuracy. This position will need to work with individuals from other departments to resolve discrepancies with a high degree of accuracy and professionalism, identifying issues or concerns that need to be brought forward for process review.

This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 4:30 pm CST. It may be necessary, given the business need, to work occasional overtime.

We offer weeks of paid on-the-job training. The hours of the training will be based on schedule or will be discussed on your first day of employment.

Primary Responsibilities:

• Promptly and professionally answers/responds to telephone calls, voice mails, and customers who visit the department to accurately assist with questions
• Accurately and consistently perform Hospital and Clinic cash posting and reconciliation functions within the Patient Billing Software
• Understands the relationship between pricing agencies, insurance companies and payments received
• Follows appropriate procedures to accurately prepare daily deposits* Monitors accounts in assigned work queues within the Patient Billing Software and follows up timely for resolution of identified issues or questions; also includes adding appropriate documentation of activities to resolve accounts
• Demonstrate the ability to read and interpret insurance explanation of benefits received via US Mail or via Electronic files to accurately process work and post monies to accounts appropriately
• Demonstrated ability to use adding machine and Microsoft Excel on a daily basis to document and reconcile work
• Review in-coming correspondence and responds accordingly including forwarding requests to correct areas within the Business Office
• Demonstrate effective time utilization skills to evaluate workload, prioritize assigned tasks, and schedule completion of assigned duties in a timely manner monthly

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED
• Must be 18 years of age OR older
• 1+ years of insurance payment posting experience
• 1+ years of medical cash posting experience
• Epic experience
• Intermediate Proficiency with Microsoft Excel
• Reside within commutable distance to ProHealth Care Admin Building, N17W24100 Riverwood Dr Waukesha, WI 53188
• Ability to work full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 4:30 pm CST. It may be necessary, given the business need, to work occasional overtime

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.98 - $32.12 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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