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Associate Tech Support Analyst

Worcester, Massachusetts

Caring. Connecting. Growing together.

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Associate Tech Support Analyst

Requisition number: 2354162 Job category: Technology Primary location: Worcester, MA Date posted: 04/09/2026 Overtime status: Non-exempt Travel: Yes, 50 % of the Time

Description - External

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.Join us to start Caring. Connecting. Growing together.

Position Summary:

Field Service technicians provide on-site IT support for providers and practice managers in a clinical workspace operating as the face for IT.

Primary Responsibilities:

Manage day-to-day IT support operations at clinical locations using the current Reliant ticketing system which also includes traveling on site to clinics
Provide white gloves services for end-user experience - such as onboarding, technical installation of hardware, answering technical questions and following up with users. Provide timely and accurate support to the user community
IT Support for any escalations from a clinical location
Diagnose, troubleshoot, and resolve a wide variety and range of hardware and software related problems with operating systems, applications (including vendor software packages), and network configuration; replacing parts as required
Adapt to new technologies, process new information and help customers through technological changes. Improves and implements procedures as needed and/or assigned
Provide excellent customer service
Leverage enterprise-approved AI tools to streamline workflows, automate tasks, and drive continuous improvement

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma/GED (or higher)
1+ years of prior experience supporting PCs and printers
1+ years of experience with Microsoft Windows and Office, or Active Directory
Access to reliable transportation and valid US driver's license

Preferred Qualifications:

Bachelor's Degree
A+, Comp TIA and / or MCSA Certification

Physical Qualifications:

Physical health is sufficient to meet the ergonomic standards and demands of the position

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $28.94 to $51.83 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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Benefits

Our mission of helping people live healthier lives extends to our team members. Learn more about our range of benefits designed to help you live well.