Payment Processor

This position is Remote in Massachusetts. If you are located within commutable distance to the office at 385 Grove St. Worcester, MA, you will have the flexibility to work remotely* as you take on some tough challenges.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The role includes posting denials, where claims are either rejected or additional information is requested, adding complexity and time to the workload. Without adequate staffing, delays in posting can significantly impact follow-up efforts, leading to increased aging of accounts, missed opportunities to resolve denials, and disruptions in cash flow. Furthermore, untimely posting can negatively affect patient satisfaction due to inaccurate or delayed billing and increased confusion. Given the volume, complexity, and downstream impact on operations, adding a Payment Posting Specialist is essential to ensure efficiency, financial accuracy, and an improved patient experience.

This position is full time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 6:00 am - 6:00 pm EST. 

We offer 2 weeks of paid training. The hours during training will be 8:00 am - 5:00 pm, Monday - Friday.  Training will be conducted onsite.  

Primary Responsibilities:

• Post and reconcile payments accurately and in a timely manner to maintain efficient revenue cycle operations 
• Review and process claim denials, including those requiring additional information or follow-up 
• Identify and address posting delays to prevent negative downstream impacts on accounts receivable 
• Support timely follow-up efforts to reduce aging accounts and improve collection rates 
• Monitor and manage complex workloads involving high volumes of claims and denials 
• Collaborate with billing and follow-up teams to resolve discrepancies and minimize missed opportunities 
• Ensure accuracy in billing information to prevent patient confusion and enhance satisfaction 
• Maintain compliance with internal processes and payer requirements when posting payments and denials 
• Contribute to overall cash flow stability by ensuring timely and precise payment posting 
• Support process efficiency initiatives to improve operational performance and financial accuracy 
• Deliver a positive patient experience by minimizing billing errors and delays

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED OR equivalent work experience
• Must be 18 years of age OR older
• Experience with Microsoft Excel including the ability to create, edit, sort, filter, create pivot tables, and perform basic functions
• Ability to work full time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 6:00 am - 6:00 pm EST. 

Preferred Qualification:

• Billing experience

Telecommuting Requirements:

• Reside within commutable distance to the office at 385 Grove St. Worcester, MA
• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy  

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16 - $29 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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