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Job category

• Customer Services (28)

Skill

• answer incoming calls 18
• answer patients' questions 18
• interact with healthcare users 17
• collect healthcare user data under supervision 16
• manage healthcare users' data 16
• monitor patients' progress related to treatment 13
• redirect callers 13
• ensure compliance with healthcare regulations 12
• maintain relationships with doctors 12
• process medical insurance claims 12
• solve problems in healthcare 12
• gather feedback from employees 11
• provide necessary documents 11
• ensure proper appointment administration 5
• administer appointments 4
• communicate with customer service department 4
• communicate schedules to the people concerned 3
• cooperate to resolve information issues 3
• ensure customer orientation 3
• maintain high quality of calls 3
• process order forms with customer's information 3
• analyse call centre activities 2
• assist healthcare users achieve autonomy 2
• check information on prescriptions 2
• collect customer feedback on applications 2
• communicate in healthcare 2
• develop plans related to the transfer of care 2
• ensure flights run to schedule 2
• ensure information privacy 2
• maintain privacy of service users 2
• manage a team 2
• manage key performance indicators of call centres 2
• monitor customer inquiries 2
• monitor customer service 2
• perform escalation procedure 2
• programme work according to incoming orders 2
• provide high quality customer service 2
• provide objective assessments of calls 2
• record healthcare users' billing information 2
• represent the company 2
• transfer medical information 2
• administrative tasks in a medical environment 1
• advise on healthcare users' informed consent 1
• advise on medical records 1
• advocate for healthcare users' needs 1
• analyse library users' queries 1
• answer emergency calls 1
• apply conflict management 1
• assist patients with special needs 1
• assist social service users in formulating complaints 1
• collaborate in company's daily operations 1
• collect healthcare user's general data 1
• collect statistics on medical records 1
• communicate problems to senior colleagues 1
• communicate professionally with colleagues in other fields 1
• communicate with nursing staff 1
• complete evaluation forms of calls 1
• comply with quality standards related to healthcare practice 1
• deal with public 1
• deliver outstanding service 1
• discuss the medical history of the healthcare user 1
• disseminate general corporate information 1
• ensure compliance with company regulations 1
• ensure safety of healthcare users 1
• follow up complaint reports 1
• guarantee customer satisfaction 1
• handle customer complaints 1
• handle incoming insurance claims 1
• improve customer interaction 1
• interpret requests for imaging examinations 1
• keep records of customer interaction 1
• liaise with logistics management teams 1
• maintain customer records 1
• maintain healthcare user data confidentiality 1
• maintain records of work with service users 1
• manage a multidisciplinary team involved in patient care 1
• manage alarm system 1
• manage workflow processes 1
• monitor service users' health 1
• operate an emergency communication system 1
• perform maintenance on fire alarm systems 1
• prepare patients for imaging procedures 1
• provide care for a particular patient group 1
• provide customer follow-up services 1
• provide feedback on patient's communication style 1
• provide psychological support to patients 1
• refer healthcare users 1
• replicate customer software issues 1
• respond to burglar alarm systems 1
• respond to emergency calls for repairs 1
• review patient's medical data 1
• schedule audiologist appointments 1
• secure sensitive customer's information 1
• solve operational transport problems 1
• supervise medical office support workers 1
• transcribe medical data 1
• work in multidisciplinary teams related to emergency care 1

Country

• India (3)
• Philippines (12)
• Puerto Rico (1)
• United States (12)

State or region

• Arizona (2)
• Calabarzon (2)
• California (2)
• Central Visayas (3)
• Davao (1)
• Haryana (1)
• Massachusetts (4)
• Metro Manila (6)
• Minnesota (1)
• New York (2)
• San Juan (1)
• Telangana (2)
• Texas (1)

City

• Boston (1)
• Cebu City (3)
• City of Muntinglupa (2)
• Cooperstown (1)
• Dallas (1)
• Davao City (1)
• Gurgaon (1)
• Hyderabad (2)
• Irvine (1)
• Lake Success (1)
• Makati City (4)
• Minnetonka (1)
• Phoenix (2)
• San Juan (1)
• Torrance (1)
• Watertown (2)
• Worcester (1)

Divisions

• (28)

City

• Boston (1)
• Cebu City (3)
• Cooperstown (1)
• Dallas (1)
• Davao City (1)
• Gurgaon (1)
• Hyderabad (2)
• Irvine (1)
• Lake Success (1)
• Makati (4)
• Minnetonka (1)
• Muntinlupa (2)
• Phoenix (2)
• Quezon City (2)
• San Juan (1)
• Torrance (1)
• Watertown (2)
• Worcester (1)

Country1

• India (3)
• Philippines (12)
• United States (13)

State

• Arizona (2)
• California (2)
• Central Visayas (3)
• Davao (Region Xi) (1)
• Haryana (1)
• Massachusetts (4)
• Minnesota (1)
• National Capital Region (8)
• New York (2)
• Puerto Rico (1)
• Telangana (2)
• Texas (1)

ExternalIdNew

• 1060170 (1)
• 2326189 (1)
• 2345144 (1)
• 2347264 (1)
• 2351424 (1)
• 2352963 (1)
• 2352990 (1)
• 2353644 (1)
• 2353645 (1)
• 2355386 (1)
• 2357197 (1)
• 2357884 (1)
• 2358212 (1)
• 2358213 (1)
• 2358214 (1)
• 2358215 (1)
• 2358217 (1)
• 2358218 (1)
• 2359260 (1)
• 2359267 (1)
• 2359331 (1)
• 2359424 (1)
• 2361755 (1)
• 2361902 (1)
• 2364159 (1)
• 2364161 (1)
• 2364585 (1)
• 2364608 (1)

AmProjectCode

• M&A - Atrius Health (2)
• MPP Bassett (1)
• Optum GSD (1)

Grade

• 21 (1)
• 22 (22)
• 23 (4)
• 25 (1)

Schedule

• Full-time (28)

Segment

• OH Risk Ops & Ent Clin Srvcs (4)
• Optum Care Delivery (6)
• Optum Global Advantage (16)
• OptumInsight (1)
• UHC Benefit Ops - Consumer Ops (1)

JobFunction

• Accounting (6)
• Accounts Payable (1)
• Actuarial Consulting (1)
• Actuarial Leadership Dev Prgm (3)
• Actuarial Services (18)
• Administrative Support (16)
• Advanced Practice Clinicians (319)
• AI/ML Engineering (69)
• Architecture (27)
• Aviation - Maintenance (1)
• Behavioral Clinical Consulting (4)
• Behavioral Consumer (1)
• Behavioral Health Care Deliver (94)
• Billing (6)
• Broker / Outside Agent Service (2)
• Bus Advisory & Tech Cnsltng (35)
• Bus Cont,Dis Recov,Crisis Mgmt (1)
• Bus Opns General Support (6)
• Business Analysis (13)
• Business Development/Sales Sup (7)
• Business Process & TQM (5)
• Business Systems Analysis (21)
• Call Center/Triage (1)
• Capability Management (5)
• Capacity/Tech Performance Mgmt (2)
• Care Advocacy (31)
• Case Management (152)
• Claim Operations (4)
• Claim Recovery/Resol/COB/Subro (8)
• Clerical Support (1)
• Client Services/Sales Support (86)
• Clin Coverage Rvw/Prior Author (1)
• Clin Pharm AM & Hlth Plan Sup (3)
• Clinical & Medical Management (65)
• Clinical Admin & Processing (37)
• Clinical Administration (11)
• Clinical Analysis & Consulting (35)
• Clinical Appeals-MCO (5)
• Clinical Appeals-NUR (4)
• Clinical Claims Review (2)
• Clinical Informatics (2)
• Clinical Management (49)
• Clinical Pharm Care Consulting (93)
• Clinical Pharm Program Mgt (3)
• Clinical Practice Consulting (14)
• Clinical Program Management (4)
• Clinical Quality Management (2)
• Clinical Research (1)
• Clinical Services Operations (609)
• Clinical Utilization Managemen (9)
• Collections (11)
• Community & State Sales (5)
• Community Outreach Sales Sup (1)
• Community Pharmacy (149)
• Community/Volunteer Services (4)
• Compensation (1)
• Compliance (2)
• Corporate Development (1)
• Credentialing (8)
• Credit Operations (1)
• Cybersecurity Defense & Invstg (8)
• Data Analytics (29)
• Data Engineering (42)
• Data Entry (1)
• Data Science (34)
• Dev Ops Engineering (10)
• Development Program (4)
• Digital Product (2)
• Employee Assistance Programs (5)
• Employee Relations (1)
• Employer & Indiv Acct Mgmt (7)
• Employer & Individual Sales (13)
• Engineering (2)
• Enrollment & Eligibility (3)
• Ent Communctns Spclst & Mgmt (5)
• Environ Occ, Hlth & Safety (2)
• Facilities, Bldg & Equip Svcs (3)
• Financial Planning & Analysis (17)
• General Marketing (15)
• General Operations Management (11)
• General Project Management (1)
• Health & Human Svcs Cnsltng (10)
• Health & Social Services (67)
• Health Care Delivery (Clin Care) (927)
• Health Plan General Operations (2)
• Healthcare Econ & Analytics (9)
• Home Delivery Operations (10)
• Hospice (40)
• Hospice - Bereavement (8)
• Hospice & Home Health Services (92)
• Infrastructure&Ops Engineering (28)
• Infusion (8)
• Innovation and Strategy (1)
• Internal Audit & Adv Svcs (4)
• Legal Counsel (1)
• Lobbying & Gov't Affairs (1)
• Marketing Creative (1)
• Marketing Event/Mtg Planning (1)
• Med & Clin Ops-General Mgmt (14)
• Medical Coding (31)
• Medical Mgmt Clinical Review (7)
• Medical Screening/Clinical Lab (48)
• Medicare & Retirement Sales (7)
• Network Engineering (2)
• Network Pricing (3)
• Network Program Mgmt (1)
• Optum Growth Office Sales (5)
• Optum Sales (13)
• Paralegal/Legal Services (1)
• Patient Services (259)
• Payroll/Operations (2)
• People Development (4)
• People Technology (2)
• Pharmacy Prior Auth/Appeals (3)
• Pharmacy Support & Management (7)
• Phone Support (28)
• Physicians (310)
• Planning and Strategy (1)
• Print Production (1)
• Product Management (21)
• Proposal Development (1)
• Provider Contracting & Network Development (11)
• Provider Data Integrity (1)
• Provider Relations and Service (8)
• Quality Assurance/Engineering (19)
• Quality Management (4)
• Radiology/Healthcare Tech (137)
• Regulatory Adherence (4)
• Regulatory Affairs (1)
• Rehabilitation Services (771)
• Risk Management (3)
• Sales Operations / Admin (2)
• Security Govrn, Risk, & Compli (5)
• Security Ops Engineering (27)
• Senior Leadership Team (6)
• Six Sigma (3)
• Software Engineering (188)
• Special Investigation Unit (4)
• Specialty Pharmacy (25)
• Systems Management (6)
• Talent Acquisition Fulfillment (2)
• Tech Project & Program Mgmt (19)
• Technical Product Management (18)
• Technology Development Program (1)
• Technology General Management (2)
• Technology Support (3)
• Telecommunications Engineering (6)
• Training Delivery (2)
• Training Delivery-Operatnl (6)
• Training Design & Development (2)
• Training Management (2)
• Treasury (1)
• Underwriting (3)
• UnitedHealthcare Global Sales (1)
• User Experience Design (2)
• User Experience Engineering (1)
• Vision Care Delivery (7)
• Wellness Coach Management (3)
• Workforce Management and Plng (12)

Vanity

• #rpo (11)
• Aide (21)
• Atrius Health (3)
• Behavioral Health (1)
• Clinical (6)
• Contract (15)
• director (1)
• EHR (1)
• Electronic health (2)
• EMR (4)
• epic (1)
• lead (4)
• pharma (21)
• Primary care physician (3)
• relations (13)
• Sales (1)
• Supervisor (7)

Division

• Consumer Resolution Center (1)
• OG Adv Contact Center Cap (1)
• OG Adv Human Capital (15)
• OI Provider RCM Amb Bac (1)
• Optum CA (1)
• Optum MA (4)
• Optum Tri-State NY (1)
• Prov Serv & Patient Scheduling (4)

Company

• Optum (27)
• UHC (1)

Business

• Optum (27)
• UHC (1)

Entity

• Atrius Health (3)

Job Level

• Individual Contributor (13)

Grade Level

• 21 (1)
• 22 (22)
• 23 (4)
• 25 (1)

Referral Eligibility

• No (2)
• Yes (26)

BusinessSegment

• Call Advocacy & Scheduling Ops (4)
• Care Delivery - Region 1 (1)
• Care Delivery - Region 5 (1)
• Care Delivery - Region 6 (4)
• Consumer Resolution Center (1)
• OG Adv Bus Capability Grp 1 (1)
• OG Adv Human Capital (15)
• OI Operations (1)

FullAddress

• 147 Milk St, Boston, United States 2109 (1)
• 19191 S Vermont Ave, Fl 2 3 5 And 7, Torrance, United States 90502 (1)
• 385 GROVE ST, Worcester, United States 1605 (1)
• 485 Arsenal St, Watertown, United States 2472 (2)
• 9 Technology Dr, Irvine, United States 92618 (1)
• 9700 Health Care Ln, Minnetonka, United States 55343 (1)
• Ayala Avenue, FL 18-21, Makati, Philippines 01200 (4)
• BLDG N-UP AYALALAND TECHNOHUB, BARANGAY UP CAMPUS , , COMMONWEALTH AVE-DILIMAN , Quezon City, Philippines (2)
• Cooperstown, United States (1)
• Dallas, United States (1)
• FLOORS 11 - 12 - AND - 14, FILINVEST CYBERZONE TOWER 1, , SALINAS DRIVES, Cebu City, Philippines (3)
• Gurgaon, India (1)
• Hyderabad, India (2)
• Lake Success, United States (1)
• Phoenix, United States (2)
• San Juan, United States (1)
• The Uprise Building-C, Felcris Centrale, Quimpo Boulevard BRGY 40-D, Davao City, Philippines 8000 (1)
• VECTOR THREE BLDG NORTHGATE, CYBERZONE FILINVEST CITY, Alabang, Philippines 1781 (2)

JobCode

• CUS001 (1)
• CUS002 (22)
• CUS003 (4)
• CUS005 (1)

Work setting

• Core On-Site (17)
• Hybrid (4)
• Remote (7)

Brand

• OH Risk Ops & Ent Clin Srvcs (4)
• Optum Care Delivery (6)
• Optum Global Advantage (16)
• OptumInsight (1)
• UHC Benefit Ops - Consumer Ops (1)