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Job category

• Account Management (10)
• Actuarial (23)
• Admin Support Services (15)
• Banking & Financial Services (5)
• Behavioral (124)
• Billing (19)
• Business & Data Analytics (54)
• Business Operations (43)
• Claims (19)
• Communications (4)
• Consumer Experience (1)
• Customer Services (29)
• Enroll & Empl Contract Install (1)
• Finance (36)
• Healthcare Delivery (2565)
• Healthcare Economics (5)
• Integration (5)
• Legal (6)
• Marketing and Advertising (16)
• Medical & Clinical Operations (258)
• Network Contracting & Pricing (11)
• Network Management (12)
• Nursing (1117)
• OptumInsight Consulting (32)
• People Team (15)
• Pharmaceutical Research (1)
• Pharmacy (306)
• Product (30)
• Project/Program Management (20)
• Property Management (4)
• Regulatory & Compliance (7)
• Sales Support (87)
• Sales/Direct Selling (51)
• Senior Leadership Team (6)
• Sourcing and Procurement (2)
• Technology (461)
• Training (8)
• Underwriting & Pricing (3)

Skill

• 15
• answer incoming calls 12
• answer patients' questions 11
• interact with healthcare users 10
• redirect callers 9
• collect healthcare user data under supervision 8
• communicate with customer service department 7
• manage healthcare users' data 7
• monitor patients' progress related to treatment 7
• maintain relationships with doctors 6
• solve problems in healthcare 5
• ensure compliance with healthcare regulations 4
• gather feedback from employees 4
• process medical insurance claims 4
• provide necessary documents 4
• assist healthcare users achieve autonomy 3
• assist social service users in formulating complaints 3
• communicate in healthcare 3
• comply with quality standards related to healthcare practice 3
• contact customers 3
• ensure customer orientation 3
• monitor customer service 3
• provide care for a particular patient group 3
• provide high quality customer service 3
• answer emergency calls 2
• communicate professionally with colleagues in other fields 2
• communicate with beneficiaries 2
• connect vehicle maintenance and operations departments 2
• cooperate to resolve information issues 2
• discuss the medical history of the healthcare user 2
• ensure information privacy 2
• ensure proper appointment administration 2
• guarantee customer satisfaction 2
• maintain high quality of calls 2
• maintain privacy of service users 2
• maintain records of work with service users 2
• maintain telephony system 2
• manage a team 2
• monitor customer inquiries 2
• represent the company 2
• supervise medical office support workers 2
• support distressed emergency callers 2
• work in multidisciplinary teams related to emergency care 2
• administer appointments 1
• advise on communication strategies 1
• advocate for healthcare users' needs 1
• analyse processes influencing health care delivery 1
• apply conflict management 1
• apply foreign languages in social services 1
• apply procedures to ensure cargo complies with customs regulations 1
• arrange in-home services for patients 1
• assist patients with special needs 1
• attend to ICT systems quality 1
• be friendly to passengers 1
• check information on prescriptions 1
• check ride communications 1
• collect customer feedback on applications 1
• collect healthcare user's general data 1
• communicate in foreign languages with health service providers 1
• communicate in specialised nursing care 1
• communicate schedules to the people concerned 1
• coordinate transport staff training 1
• deal with public 1
• deliver outstanding service 1
• develop passenger outreach strategies 1
• develop plans related to the transfer of care 1
• disseminate general corporate information 1
• disseminate messages to people 1
• enable access to services 1
• ensure compliance with company regulations 1
• ensure compliance with shipment regulations 1
• ensure safety regulations in dealing with infectious diseases 1
• execute administration 1
• follow up complaint reports 1
• handle customer complaints 1
• handle incoming insurance claims 1
• interact with users to gather requirements 1
• interpret languages in conferences 1
• interpret spoken language between two parties 1
• keep records of customer interaction 1
• listen actively 1
• maintain data entry requirements 1
• maintain healthcare user data confidentiality 1
• maintain professional administration 1
• manage a multidisciplinary team involved in patient care 1
• manage claims process 1
• manage computer-based transport operation control systems 1
• manage operations in healthcare institutions 1
• manage workflow processes 1
• map out customer requirements into pragmatic actions 1
• monitor patients' medication 1
• obtain healthcare user's medical status information 1
• offer assistance to national citizens 1
• perform clerical duties 1
• perform escalation procedure 1
• perform sworn translations 1
• prioritise requests 1
• process applications 1
• provide advice to emergency callers 1
• provide advocacy interpreting services 1
• provide customer follow-up services 1
• provide feedback on patient's communication style 1
• provide interpreting services in tours 1
• provide learning support in healthcare 1
• provide membership service 1
• provide objective assessments of calls 1
• provide psychological support to patients 1
• provide social guidance over the phone 1
• refer service users to community resources 1
• replicate customer software issues 1
• represent special-interest groups' members 1
• respond to emergency calls for repairs 1
• review patient's medical data 1
• secure sensitive customer's information 1
• set organisational policies 1
• solve operational transport problems 1
• support patients to understand their conditions 1
• teach communication methods 1
• train reception staff 1
• train staff in quality procedures 1
• transcribe medical data 1
• transfer medical information 1
• triage clients 1
• use computer programs to improve patients' skills 1

Country

• India (3)
• Philippines (14)
• Puerto Rico (1)
• United States (11)

State or region

• Arizona (1)
• Central Visayas (2)
• Colorado (1)
• Connecticut (1)
• Davao (2)
• Haryana (1)
• Massachusetts (1)
• Metro Manila (10)
• Nevada (1)
• New York (1)
• Oregon (1)
• San Juan (1)
• Telangana (1)
• Texas (2)
• Uttar Pradesh (1)
• Washington (1)
• Wisconsin (1)

City

• Beverly (1)
• Cebu City (2)
• City of Taguig (3)
• Corvallis (1)
• Dallas (2)
• Davao City (2)
• Farmington (1)
• Grand Junction (1)
• Gurgaon (1)
• Hyderabad (1)
• La Crosse (1)
• Las Vegas (1)
• Makati City (3)
• New York (1)
• Noida (1)
• Phoenix (1)
• Renton (1)
• San Juan (1)

Divisions

• (29)

ExternalIdNew

• 1058599 (1)
• 1059678 (1)
• 2335232 (1)
• 2338629 (1)
• 2338630 (1)
• 2338631 (1)
• 2338633 (1)
• 2338634 (1)
• 2340335 (1)
• 2340336 (1)
• 2341397 (1)
• 2341398 (1)
• 2342352 (1)
• 2342449 (1)
• 2345144 (1)
• 2347265 (1)
• 2348475 (1)
• 2349709 (1)
• 2350451 (1)
• 2351419 (1)
• 2351766 (1)
• 2352963 (1)
• 2353264 (1)
• 2353642 (1)
• 2353643 (1)
• 2353644 (1)
• 2353645 (1)
• 2355962 (1)
• 2356899 (1)

Segment

• Community & State (1)
• Employer & Individual (1)
• OH Risk Ops & Ent Clin Srvcs (3)
• Optum Care Delivery (3)
• Optum Care Solutions (1)
• Optum Global Advantage (18)
• OptumRx (2)

JobFunction

• Complex Customer Care (1)
• Phone Support (27)
• Service Account Management (1)

Vanity

• #rpo (7)
• Aide (21)
• Atrius Health (1)
• Behavioral Health (2)
• Clinical (4)
• Contract (18)
• EMR (1)
• lead (4)
• pharma (23)
• Primary care physician (1)
• principal (1)
• ProHealth (1)
• ProHealth Physician (1)
• Registered Nurse (1)
• relations (18)
• Sales (2)
• Supervisor (2)

Division

• C&S Colorado (1)
• Care Delivery OR (1)
• E&I Asian Initiatives (1)
• ECS Admin (1)
• Logistics Health Inc (1)
• OG Adv Contact Center Cap (1)
• OG Adv Human Capital (17)
• Optum MA (1)
• OptumRx Genoa Core (1)
• OptumRx WC (1)
• ProHealth Physicians (1)
• Prov Serv & Patient Scheduling (2)

Company

• Optum (27)
• UHC (2)

Business

• Optum (27)
• UHC (2)

Entity

• Atrius Health (1)
• Genoa Healthcare (1)
• ProHealth Physicians (1)

Job Level

• Individual Contributor (12)

BusinessSegment

• C&S Central Region (1)
• Call Advocacy & Scheduling Ops (2)
• Care Delivery - Region 3 (1)
• Care Delivery - Region 6 (2)
• E&I Administration (1)
• ECS ADMIN & STRAT (1)
• OG Adv Bus Capability Grp 1 (1)
• OG Adv Human Capital (17)
• OptumRx Community Pharmacy (1)
• OptumRx Workers Comp (1)
• OptumServe (1)

FullAddress

• 161 Canal St, New York, United States 10013 (1)
• 2720 N TENAYA WAY, Las Vegas, United States 89128 (1)
• 2775 Crossroads Blvd, Weber Building Hq, Grand Junction, United States 81506 (1)
• 3 FARM GLEN BLVD, Farmington, United States 6032 (1)
• 332 FRONT STREET, La Crosse, United States 54601 (1)
• 444 NW ELKS DR, Corvallis, United States 97330 (1)
• 707 S Grady Way, Ste 400, Renton, United States 98057 (1)
• 77 Herrick St, Unit 101, Beverly, United States 1915 (1)
• Ayala Avenue, FL 18-21, Makati, Philippines 01200 (3)
• BLDG N-UP AYALALAND TECHNOHUB, BARANGAY UP CAMPUS , , COMMONWEALTH AVE-DILIMAN , Quezon City, Philippines (2)
• BLK 38 CMPS AVE CORNR TURIN ST, CORNER CAMPUS AVE, Taguig City, Philippines 1634 (2)
• Dallas, United States (2)
• FLOORS 11 - 12 - AND - 14, FILINVEST CYBERZONE TOWER 1, , SALINAS DRIVES, Cebu City, Philippines (2)
• GROUND - 8TH - 12TH FLOORS, FILINVEST THREE BUILDING,, NORTHGATE CYBERZONE, Muntinlupa City, Philippines (2)
• Gurgaon, India (1)
• Hyderabad, India (1)
• Noida, India (1)
• Phoenix, United States (1)
• San Juan, United States (1)
• SCIENCE HUB TOWER #3, MCKINLEY HILL CYBERPARK, Taguig City, Philippines 1634 (1)
• The Uprise Building-C, Felcris Centrale, Quimpo Boulevard BRGY 40-D, Davao City, Philippines 8000 (2)

JobCode

• CUS001 (1)
• CUS002 (24)
• CUS003 (1)
• CUS040 (1)
• CUS210 (1)
• SCA040 (1)

Work setting

• Core On-Site (22)
• Hybrid (2)
• Remote (5)

Brand

• Community & State (1)
• Employer & Individual (1)
• OH Risk Ops & Ent Clin Srvcs (3)
• Optum Care Delivery (3)
• Optum Care Solutions (1)
• Optum Global Advantage (18)
• OptumRx (2)