Filters

Job category

• Account Management (7)
• Actuarial (17)
• Admin Support Services (28)
• Advanced Practice Clinicians (375)
• Banking & Financial Services (3)
• Behavioral (138)
• Billing (22)
• Business & Data Analytics (76)
• Business Operations (28)
• Claims (20)
• Clinical Management (53)
• Clinical Services Operations (649)
• Communications (8)
• Customer Services (31)
• Enroll & Empl Contract Install (3)
• Finance (29)
• Government Affairs (1)
• Healthcare Delivery (2849)
• Healthcare Economics (6)
• Integration (11)
• Legal (5)
• Marketing and Advertising (28)
• Medical & Clinical Operations (279)
• Medical Screening/Clinical Lab (69)
• Network Contracting & Pricing (24)
• Network Management (24)
• Nursing (1143)
• OptumInsight Consulting (36)
• Patient Services (259)
• People Team (17)
• Pharmacy (335)
• Physicians (372)
• Product (30)
• Project/Program Management (19)
• Property Management (9)
• Radiology/Healthcare Tech (155)
• Regulatory & Compliance (13)
• Rehabilitation Services (807)
• Research and Development (1)
• Sales Support (97)
• Sales/Direct Selling (57)
• Senior Leadership Team (9)
• Sourcing and Procurement (5)
• Strategy (2)
• Technology (502)
• Training (8)
• Underwriting & Pricing (7)
• Vision Care Delivery (10)

Skill

• answer incoming calls 18
• answer patients' questions 18
• interact with healthcare users 18
• manage healthcare users' data 16
• collect healthcare user data under supervision 15
• solve problems in healthcare 14
• maintain relationships with doctors 13
• process medical insurance claims 13
• redirect callers 13
• ensure compliance with healthcare regulations 12
• monitor patients' progress related to treatment 12
• gather feedback from employees 11
• provide necessary documents 11
• communicate with customer service department 6
• ensure proper appointment administration 5
• administer appointments 4
• ensure customer orientation 4
• assist healthcare users achieve autonomy 3
• monitor customer service 3
• advocate for healthcare users' needs 2
• apply conflict management 2
• assist social service users in formulating complaints 2
• check information on prescriptions 2
• communicate in healthcare 2
• communicate schedules to the people concerned 2
• cooperate to resolve information issues 2
• develop plans related to the transfer of care 2
• ensure information privacy 2
• handle customer complaints 2
• maintain high quality of calls 2
• maintain privacy of service users 2
• maintain records of work with service users 2
• manage a team 2
• manage key performance indicators of call centres 2
• process order forms with customer's information 2
• programme work according to incoming orders 2
• provide feedback on patient's communication style 2
• provide high quality customer service 2
• record healthcare users' billing information 2
• refer healthcare users 2
• represent the company 2
• support patients to understand their conditions 2
• transfer medical information 2
• administrative tasks in a medical environment 1
• advise healthcare users on occupational health 1
• advise on healthcare users' informed consent 1
• advise on medical records 1
• answer emergency calls 1
• assist patients with special needs 1
• collaborate in company's daily operations 1
• collect customer feedback on applications 1
• collect healthcare user's general data 1
• collect statistics on medical records 1
• communicate professionally with colleagues in other fields 1
• communicate with nursing staff 1
• communicate with social service users 1
• comply with quality standards related to healthcare practice 1
• coordinate charity services 1
• deal with public 1
• develop performance orientation in public administration 1
• discuss the medical history of the healthcare user 1
• disseminate general corporate information 1
• disseminate messages to people 1
• educate healthcare users on nutrition 1
• enforce customer's debt repayment 1
• ensure compliance with accounting conventions 1
• ensure compliance with company regulations 1
• ensure flights run to schedule 1
• ensure safety of healthcare users 1
• follow up complaint reports 1
• guarantee customer satisfaction 1
• handle complaints 1
• handle incoming insurance claims 1
• interact through digital technologies 1
• interpret requests for imaging examinations 1
• keep records of customer interaction 1
• liaise with logistics management teams 1
• maintain healthcare user data confidentiality 1
• maintain records of clients' prescriptions 1
• manage a multidisciplinary team involved in patient care 1
• manage alarm system 1
• manage clients' money matters 1
• manage customer service 1
• manage fundraising activities 1
• manage revenue 1
• manage workflow processes 1
• meet the requirements of social security reimbursement bodies 1
• monitor customer inquiries 1
• operate an emergency communication system 1
• perform debt investigation 1
• perform escalation procedure 1
• perform maintenance on fire alarm systems 1
• prepare patients for imaging procedures 1
• promote service users' rights 1
• provide care for a particular patient group 1
• provide customer follow-up services 1
• provide learning support in healthcare 1
• provide objective assessments of calls 1
• provide psychological support to patients 1
• raise awareness on local community's priorities 1
• replicate customer software issues 1
• report on customers' complaints related to toilet facilities 1
• resolve difficult account allocation cases 1
• respond to burglar alarm systems 1
• respond to emergency calls for repairs 1
• review patient's medical data 1
• schedule audiologist appointments 1
• secure sensitive customer's information 1
• set payment handling strategies 1
• solve operational transport problems 1
• supervise medical office support workers 1
• support social service users with specific communication needs 1
• transcribe medical data 1
• type at speed 1
• use communication and collaboration software 1
• use communication devices 1
• work in multidisciplinary teams related to emergency care 1
• work with e-services available to citizens 1

Country

• India (2)
• Philippines (13)
• Puerto Rico (3)
• United States (13)

State or region

• Arizona (1)
• Calabarzon (3)
• Central Visayas (3)
• Davao (1)
• Haryana (1)
• Maine (1)
• Massachusetts (3)
• Metro Manila (6)
• Nevada (1)
• New York (3)
• San Juan (3)
• Telangana (1)
• Texas (2)
• Utah (1)
• Washington (1)

City

• Boston (2)
• Brewer (1)
• Cebu City (3)
• City of Muntinglupa (3)
• Cooperstown (1)
• Dallas (2)
• Davao City (1)
• Draper (1)
• Everett (1)
• Gurgaon (1)
• Hyderabad (1)
• Lake Success (1)
• Las Vegas (1)
• Makati City (4)
• New York (1)
• Phoenix (1)
• San Juan (3)
• Watertown (1)

Divisions

• (31)

City

• Boston (2)
• Brewer (1)
• Cebu City (3)
• Cooperstown (1)
• Dallas (2)
• Davao City (1)
• Draper (1)
• Everett (1)
• Gurgaon (1)
• Hyderabad (1)
• Lake Success (1)
• Las Vegas (1)
• Makati (4)
• Muntinlupa (3)
• New York (1)
• Phoenix (1)
• Quezon City (2)
• San Juan (3)
• Watertown (1)

Country1

• India (2)
• Philippines (13)
• United States (16)

State

• Arizona (1)
• Central Visayas (3)
• Davao (Region Xi) (1)
• Haryana (1)
• Maine (1)
• Massachusetts (3)
• National Capital Region (9)
• Nevada (1)
• New York (3)
• Puerto Rico (3)
• Telangana (1)
• Texas (2)
• Utah (1)
• Washington (1)

ExternalIdNew

• 2326189 (1)
• 2345144 (1)
• 2347264 (1)
• 2351953 (1)
• 2352963 (1)
• 2353644 (1)
• 2353645 (1)
• 2356768 (1)
• 2357197 (1)
• 2357200 (1)
• 2357502 (1)
• 2357884 (1)
• 2358212 (1)
• 2358213 (1)
• 2358214 (1)
• 2358215 (1)
• 2358217 (1)
• 2358218 (1)
• 2359424 (1)
• 2361491 (1)
• 2361755 (1)
• 2362581 (1)
• 2364159 (1)
• 2364161 (1)
• 2364488 (1)
• 2364491 (1)
• 2364585 (1)
• 2364588 (1)
• 2364608 (1)
• 2366742 (1)
• 2368269 (1)

AmProjectCode

• M&A - Atrius Health (1)
• MPP Bassett (1)
• MPP Northern Light Health (1)
• Optum GSD (2)

Grade

• 21 (1)
• 22 (20)
• 23 (4)
• 24 (3)
• 25 (2)
• 27 (1)

Schedule

• Full-time (30)
• Part-time (1)

Segment

• Employer & Individual (1)
• OH Risk Ops & Ent Clin Srvcs (2)
• OI Optum Financial (1)
• Optum Care Delivery (4)
• Optum Care Solutions (1)
• Optum Global Advantage (18)
• OptumInsight (3)
• UHC Benefit Ops - E&I Ops (1)

JobFunction

• Complex Customer Care (1)
• Phone Support (29)
• Service Account Management (1)

Vanity

• #rpo (11)
• account manager (1)
• Aide (23)
• Atrius Health (2)
• Behavioral Health (1)
• Clinical (7)
• Contract (15)
• EHR (1)
• Electronic health (1)
• EMR (2)
• epic (2)
• lead (9)
• pharma (24)
• Primary care physician (3)
• relations (13)
• Sales (1)
• Supervisor (8)

Division

• E&I Asian Initiatives (1)
• E&I Ops UMR (1)
• OF Support Services (1)
• OG Adv Contact Center Cap (3)
• OG Adv Human Capital (15)
• OI Provider RCM Amb Bac (2)
• Optum MA (3)
• Optum Tri-State NY (1)
• OptumInsight RCM Acute Cont Ct (1)
• OptumServe Admin (1)
• Prov Serv & Patient Scheduling (2)

Company

• Optum (29)
• UHC (2)

Business

• Optum (29)
• UHC (2)

Entity

• Atrius Health (2)

Job Level

• Individual Contributor (13)
• Manager (3)

Grade Level

• 21 (1)
• 22 (20)
• 23 (4)
• 24 (3)
• 25 (2)
• 27 (1)

Referral Eligibility

• No (3)
• Yes (28)

BusinessSegment

• Call Advocacy & Scheduling Ops (2)
• Care Delivery - Region 5 (1)
• Care Delivery - Region 6 (3)
• E&I Administration (1)
• E&I Ops - UMR Operations (1)
• OG Adv Bus Capability Grp 1 (3)
• OG Adv Human Capital (15)
• OI Operations (3)
• Optum Financial (1)
• OptumServe (1)

FullAddress

• 12921 S Vista Station Blvd, Ste 200, Draper, United States 84020 (1)
• 147 Milk St, Boston, United States 2109 (1)
• 161 Canal St, New York, United States 10013 (1)
• 3901 Hoyt Ave, Everett, United States 98201 (1)
• 485 Arsenal St, Watertown, United States 2472 (1)
• Ayala Avenue, FL 18-21, Makati, Philippines 01200 (4)
• BLDG N-UP AYALALAND TECHNOHUB, BARANGAY UP CAMPUS , , COMMONWEALTH AVE-DILIMAN , Quezon City, Philippines (2)
• Boston, United States (1)
• Brewer, United States (1)
• Cooperstown, United States (1)
• Dallas, United States (2)
• FLOORS 11 - 12 - AND - 14, FILINVEST CYBERZONE TOWER 1, , SALINAS DRIVES, Cebu City, Philippines (3)
• Gurgaon, India (1)
• Hyderabad, India (1)
• Lake Success, United States (1)
• Las Vegas, United States (1)
• Phoenix, United States (1)
• San Juan, United States (3)
• The Uprise Building-C, Felcris Centrale, Quimpo Boulevard BRGY 40-D, Davao City, Philippines 8000 (1)
• VECTOR THREE BLDG NORTHGATE, CYBERZONE FILINVEST CITY, Alabang, Philippines 1781 (3)

JobCode

• CUS001 (1)
• CUS002 (20)
• CUS003 (3)
• CUS004 (2)
• CUS005 (2)
• CUS006 (1)
• CUS040 (1)
• CUS210 (1)

Work setting

• Core On-Site (22)
• Hybrid (2)
• Remote (7)

Brand

• Employer & Individual (1)
• OH Risk Ops & Ent Clin Srvcs (2)
• OI Optum Financial (1)
• Optum Care Delivery (4)
• Optum Care Solutions (1)
• Optum Global Advantage (18)
• OptumInsight (3)
• UHC Benefit Ops - E&I Ops (1)