Supervisor – Patient Access – Walnut Creek, CA

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

This position is full-time, Monday – Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 4:30 PM – 1:30 AM PST. It may be necessary, given the business need, to work on – call Supervisor rotation, occasional overtime, weekends, holidays, and off hours. Our office is located at 1601 Ygnacio Valley Rd, Walnut Creek, CA.

We offer weeks of paid training. The hours of training will be based on your schedule or will be discussed on your first day of employment.

Primary Responsibilities:

• Email Review / Research / Resolution
• Supervise Patient Access Staff with about 20 Direct Reports
• Aid in on – call Supervisor Rotation During Weekends, Holidays, and Off Hours
• Staff / Department Rounding
• Develop Agenda Topics for Daily Huddles and Chair the Discussion
• Staff on Boarding – Identify Candidates / Screen / Interview / Hire / Train / Mentor During Probationary Period and Beyond
• Report and Work Queue Support
• Schedule Development and Maintenance
• Kronos Timekeeping for Staff
• Epic Support and Training for Staff
• Crucial / Progressive / Developmental Conversation Completion
• Registration Support – Registration Completion and Quality Review
• POS Collection – Collect and / or Reconciliation of Patient Payments
• Downtime Support – Weekend Graveyard Support
• Interdepartmental Collaboration
• KPI Metrics Tracking and Development
• Staff Engagement and Satisfaction

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED
• 3+ years of medical office experience
• 1+ years of management position experience
• 1+ years of outpatient registration experience
• 1+ years of healthcare scheduling experience
• Ability to work on – site in 1601 Ygnacio Valley Rd, Walnut Creek, CA
• Ability to work any full-time, 8-hour shift between the hours of 4:30 PM – 1:30 AM PST from Monday – Friday including the flexibility to work occasional overtime given the business need
• Ability to work any on – call Supervisor rotation during weekends, holidays, and off hours based on business need
• Must be 18 years of age OR older

Preferred Qualifications:

• Knowledge of state and federal regulations as they pertain to Emergency Department processes and procedures
• Experience with and knowledge of PC applications (Microsoft Office Suite, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Microsoft Outlook)
• Ability to compute basic mathematical calculations

Soft Skills:

• High degree of organizational skills, ability to set priorities, manage multiple demands, and the ability to complete tasks under strict time lines
• Demonstrated customer service skills
• Ability to quickly establish rapport, motivate, gain respect, and to lead
• Demonstrated HR analytical and problem – solving skills
• Excellent communication skills to include oral and written comprehension and expression
• Excellent organizational and leadership abilities

California Residents Only: The annual range for California residents is $58,300 – $114,300 per year. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

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