Field Based Patient Care Coordinator – Multiple Locations

$1000 Sign-On Bonus for External Candidates

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Senior Community Care – Patient Care Coordinator (PCC) is a trained healthcare resource that partners with and supports the Optum Care Team consisting of an Optum Advanced Practice Clinician (APC) and a Registered Nurse (RN). The PCC assists in care coordination activities, administrative tasks, and support for members residing in our care setting portfolio. The role includes strong technical skills, communication and collaboration with the clinical team, facility staff and members and their families.

This position is full-time, Monday – Friday. Employees are required to work our normal business hours of 8:00 AM – 5:00 PM. It may be necessary, given the business need, to work occasional overtime.

We offer weeks of paid on-the-job training. The hours of the training will be based on schedule or will be discussed on your first day of employment. 

Primary Responsibilities:  

• Supporting a care team of APC(s) and RN(s)with overall coordination of member care
• Functioning as part of a collaborative team  
• Data entry and member chart management for: 
  • New members 
  • Post hospital visits 
  • Pre – visit updates 
  • Health maintenance updates 
  • Stars 
  • Lab results 
  • Medication entry 
• Obtaining medical records following hospitalizations and physician appointments 
• Obtaining consult notes, hospital discharge summaries, lab results 
• Uploading lab results, medication changes, new member information into the EMR 
• Assisting with scheduling of member appointments and transportation  
• Arranging facility and member education 
• Building facility relationships 
• Supporting virtual family communication and / or virtual clinical visits for APC by holding and operating an iPad during the visits 
• Other tasks within scope, as assigned by the APC or RN, or clinical management
• Tasks for Assisted Living Facility and Senior Living members may include: 
  • Assisting members to utilize benefits 
  • Transitions to SNF (calling for SNF Bed, gathering medical records & sending to SNF, sending orders, arranging transportation) 
  • Coordinating Home Health and DME

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications: 

• High School Diploma / GED  
• 3+ years of Clinical OR Medical Record experience
• Knowledge of medical terminology and working within E.H.R. (Electronic Health Records) platforms 
• Experience with working in cross functional, inter, and multidisciplinary teams
• Access to reliable transportation that will enable you to travel to client and / OR patient sites within a designated area
• Ability and willingness to travel up to 75% of the time within a 60-mile commutable distance of Camden, Burlington, and Gloucester County, NJ   
• Ability to travel daily between nursing homes and / OR assisted living communities
• Experience in Microsoft Word (create, edit, & save documents), Microsoft Excel (adding, sorting, & filtering data), and Microsoft Office (email (Microsoft Outlook), folders, attachments, and calendaring) 
• Experience and proficiency with Electronic Medical Records  
• Understanding OR experience with medical team collaboration
• Certified Nursing Assistant certification OR Certified Medical Assistant certification
• Availability to work any shift between the hours of 8:00 AM – 5:00 PM from Monday – Friday including the flexibility to work occasional overtime based on business need
• Must be 18 years of age OR older

Soft Skills:  

• Strong communication skills
• Personal and Professional Accountability 
• Create an environment that facilitates the team to initiate actions that produce positive results
• Ability to hold self and others accountable for actions and results
• Answers for one’s own behavior and actions
• Create an environment in which professional and personal growth are an expectation
• Integrate high ethical standards and UHG core values into everyday work activities

Physical and Work Environment: 

• Ability to lift a 30-pound bag in and out of car and to navigate stairs and a variety of dwelling conditions and configurations

New Jersey Residents Only: The hourly range for this is $19.47 – $38.08 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

**PLEASE NOTE** The sign on bonus is only available to external candidates. Candidates who are currently working for a UnitedHealth Group, UnitedHealthcare or related entity in a full time, part time, or per diem basis (“Internal Candidates”) are not eligible to receive a sign on bonus.